• RE: DW4 documents in DW7.1

    Thank you, Phil.  When is 7.2 going to general release?
  • RE: DW4 documents in DW7.1

    Again, simple question.  Will the upgrade to 7.2 fix the issue since DW4 docs will be supported, OR will it not, since the upgrade to 7.1 has already taken place.  
  • DW4 documents in DW7.1

    We have discovered that, after an upgrade to 7.1, there are quite a few OLD DW4 files.  I did not realize their documents went back that far, until a user tried to access one today.  My understanding from the support ticket I opened is that 7.2 WILL support DW4 documents.  However, I didn't get a clear answer as to whether the upgrade to 7.2 will resolve the issue, now that we have upgraded to 7.1.  I have their old system (6.7) on a different server, but with the amount of docs, I prefer not to export them out and re-import, if the upgrade to 7.2 will fix it.  Is that the case, or are they now corrupt in the existing database?
  • Scanning - Unable to connect to selected device

    Customer is on version 6.1 (yes, still).  This week, one user is getting errors trying to scan.  Full error is "Unable to connect to the seoected device.  It might be switched off, not connected, or already in use by another application."  We have rebooted, turned off the scanner and back on, deleted the connection to DocuWare Desktop and re-establised.  She can scan outside of DocuWare, so her system sees the scanner.  We also ran troubleshooting within device manager with no issues.  Scanner is a Fujitsu fi-6110dj, using a TWAIN driver.