Posted Mon, 11 Jan 2021 11:20:35 GMT by Tarieu Sebastien Commercial

I have a problem with AutoIndex.
When I use an update of a "Status" index, on the Docuware interface the lists do not update.
Whereas with workflow designer, the lists update automatically. The refresh is not done automatically.
Can you help me ?

Thanks you

Posted Fri, 15 Jan 2021 10:56:50 GMT by Simon H. Hellmann Toshiba TGIS GmbH | IT-Consultant - Document Management Solutions
Hello Sebastien, 

please provide more information for this, such as screenshots from the autoindex and the configuration for the index fields and lists you are talking about. 
To me, it sounds like the default select list (which updates automatically) is used in the workflow designer tasks, whereas in the webclient you use static/fixed lists for your dialogs.
If this is not the case, we need more technical details to be of help. 

Greetings from Germany, 
Simon H. Hellmann
Posted Sun, 17 Jan 2021 18:35:52 GMT by Tarieu Sebastien Commercial

I triggered a ticket to the support with description. I close my post.

Thanks you

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