Camilo Andrés Valenzuela Plazas Especialista de soporte

Good morning.

We need to redirect a source url to a destination url in Docuware. The source URL is: dwtest.progreser.com.co and the destination URL is https://dwtest.progreser.com.co/DocuWare/Platform/WebClient/ClientAccount/Login. The idea is that if users type the URL dwtest.progreser.com.co they will be directed to the DocuWare URL, which is https://dwtest.progreser.com.co/DocuWare/Platform/WebClient/ClientAccount/Login.

  What is the best alternative recommended by you to do this redirection without affecting the operation of DocuWare?
 

How can I configure a security certificate for DocuWare to be an SSL secure port? From HTTP to HTTPS?

When uploading a document to DocuWare, it is taking 4 minutes to appear. It takes time to appear due to folder structure and dialogs. It only happens when the document is uploaded with a custom profile that depends on a SQL statement. Is there anything I can do from DocuWare so that the display doesn't get delayed?

Where can I see how many DocuWare user licenses I have in total, used and unused? I also want to know where do you see the storage capacity occupied by docuware? System weight and customer documents?.

I appreciate your help, I cannot find the option to disable the replication of an archive to be able to check in version management, it shows an error. I attach the error.

Hi there,

Can you tell me where I can find a docuware document specifying the scope of your technical support?

A version upgrade is a common technical support or is it something different from a support?

I appreciate your guidance.

Good Morning,

I would like to ask you how licensing works for test / development environments?
The above for both on-premise and Cloud.

Additionally I ask you:
Where can I find the manuals to upgrade from version 6.12 to version 7? What does doing it mean in terms of components and functions?

I appreciate your collaboration.

Buenos días,

Quisiera preguntarles cómo funciona el licenciamiento para los ambientes de pruebas/desarrollo?.
Lo anterior tanto para on-premise como para Cloud.

Adicionalmente pregunto a ustedes:
¿Dónde encuentro los manuales para hacer un upgrade de versión 6.12 a versión 7? ¿Qué implica hacerlo en cuanto a componentes y funciones?

Agradezco su colaboración.
 

Good afternoon,
I kindly ask you if it is possible to upgrade the docuware version from version 6.12 to version 7 under a license number acquired for version 6.12 (renewal). I appreciate your guidance with this question based on your experiences.
Thank you.