• RE: Upgrading to 7.2

    Hi Bernie,

    I had this exact error when upgrading from 7.1 to 7.2 in October so I contacted support and they said this:
    "This is a common issue with simulation's when the DB is on a different server. This could be an issue with the service credentials you've entered for the upgrade if it does not have permission to access, read, and write to the location where the backup is. Also, sometimes DB user mappings aren't always created for the simulation when the DB is external. They easiest way around this error is to ensure you have a complete DB backup and do not run the simulation. "
  • using API to copy document from file cabinet to tray

    Can anyone provide sample C# code for transferring a document from a file cabinet to a document tray? I've found sample code for transferring from tray to cabinet and cabinet to cabinet but not cabinet to tray.

    And if I can do this, will the document retain it's index data?
  • RE: Partner Portal is down

    Me too, so I'd say it's down for everyone
  • RE: remove data from keyword field-1528495764

    you're right, Joe, I'm using C# and just putting Null in there works.  eg: Keyword = new List<string>() { null }

    How do I add values to a keyword field without removing what's already in there?  eg. in the sample code:
                            new DocumentIndexFieldKeywords() {
                                Keyword = new List<string>() { "Café", "Expensive", "Tasty" }

    If "Cafe" and "Expensive" are already in the field how would I add "Tasty" without deleting the other two because if I just do "Keyword = new List<string>() { "Tasty" }" that's what happens.
  • RE: Any way to include keyword field or table field in CSV Export?

    "Data Export Tool"?  Cool.  I'd heard at DocuWorld 2019 that something like this would be coming, and apparently it's in the new pricelist but I can't find any technical info.  I've looked in forums, partnerportal, and online help.
  • workflow resources

    We're spec'ing out a new project and they tell me that some products' workflows are resource hogs and were wondering if they need to beef up their DW server at all to handle the additional load of running workflows.  Is there any documentation that can tell me approximately at what point we'd need to start thinking about that? ie. limitations to the number of workflows running or thresholds at which we need to start adding resources?
  • RE: Moving Documents to another Cabinet with Indexes

    I just did this in 7.1 on-prem this week.  If you go into Configurations you'll see a Transfer function in the Document Storage category.  it does exactly what you're wanting to do: 'Transfer defines rules for transferring documents from one file cabinet to another on a repeating schedule '
  • 7.x text shots

    Where are the DW 7.1 text shots stored? I've looked in the xxx_PAG and xxx_PGT tables but one has a xml info and the other, in a hopefully-titled field called 'TextShot', only contains a long string of random letters.  Mind you, the reason I need this is because we're importing a bunch of really old documents that mainly have hand-writing on them so maybe the xxx_PGT is the text shot.

    I just need this to show the client and say "maybe we don't use fulltext on this cabinet because it's not picking up anything useful".
  • RE: Very Slow Scanning

    Thanks for the tips, Craig.  I bumped my ConcurrencyMaximum up to 8 and it started throwing errors ('retrieving document content failed') so I guess that was too high.  Both RAM and CPU were pegging out, and this on a server with 2x2.6Ghz processors (not sure how many cores/processor yet) with 8GB RAM.  I know that's not uber-high but it's definitely farther into the recommended than the minimum.  Is that the kind of performance you'd expect, though? Or is something fishy going on?

    I've got 70k records to import so this could take forever at this rate.
  • RE: Free SQL not allowed in Indexing Assistant-1540301044

    here's another update to this ridiculous situation (I've already spent hours building clunky workarounds and involved DW support several times): AIX doesn't appear to have access to the DW user list.  So if you want to create a select list of just the users in the Project Manager role (back to your original post, David), not only do you have to create a whole new file cabinet, but you can't even use AIX to auto-populate any of the data when a Project Manager is added.  The users will actually have to enter the name, email address, etc AGAIN.  ("why do we have to re-enter all this data? We just entered it when we added the user themself?" they ask me)