• AD Synchronization

    We have run an AD synchronization several times. The wokflow is successful and we have refreshed the admin tool but some of the users in the AD groups are not added to the DW groups.

    Any clues appreciated,
  • ...\_ToBeDeleted folders in Web Baskets directory

    I am in the process of moving a v6.12 system to a new server. During the file copy of the Web Baskets directory I see many folders with _ToBeDeleted appended to the name. Opening any of these leads to the familiar 000\000\000 folder structure and eventually to an empty document folder. (There are also many folders in the directory that are not empty). 

    Clearly I could delete these but I'm wondering why they are marked to be deleted but still exist. (System was upgraded from v6.9 way back when). Is there or was there some mechanism in DW that should have deleted these but did not for some reason? Or was this designed to be taken care of by a future upgrade?

    Any clues appreciated,
  • RE: System backup xml file restore

    Found it. In the admin tool on the tools menu. There is an item for creating a backup as well as restoring from one.
  • RE: System backup xml file restore

    Thanks Phil, I thought that was the case. But now I can't find a way to run the restore. Has that be removed from the admin tool?

    Thanks again,
  • System backup xml file restore

    Would it be possible to use the XML file created by the system backup option in the admin tool, to restore a system to another installation of the same version of DocuWare, with the same license file, on a different machine? For instance as a way to move a test environment to production.
  • URL Creator - Download

    When using the URL creator (v7.1) to create a download only URL, there are 2 options, Download and Plugin. What does Plugin refer to and how is that used? The documentation at help.docuware.com does not mention it that I can see.

    Thanks,
  • Upgrade on a new server

    A customer system is using a MS-SQL database that runs on it's own server and also has a separate server for document storage. Now we want to move DocuWare to a new server and upgrade to 7.2 from 6.11.

    Could I just install 7.0 on the new server and when it connects to the MS-SQL instance it will recognize the need for an upgrade? Then run 7.2 after that on that server? Or would I need to install 6.11 on the new server first? It seems unnecessary.
  • RE: Any way to include keyword field or table field in CSV Export?

    I could not find the Data Export Tool on the current price list. Assuming it will be on the new one, when will that be published?

    Is there a document that gives detail about this tool and how it works?

    Thanks,
  • Text Recognition in v7.1

    Are the instructions for using a modifies Text Recognition template still valid in v7.1 (they are listed for version 6)? I have documents where DocuWare mistakes I for 1 and S for 5 and wondering how I might tweak that.

    Any clues appreciated,
  • Checked out document

    What happens if a document is checked out but the user who checked it out is no longer available? Can the system or organization administrator check that document back in?

    Clues for the clueless appreciated,