• Settings for the Server NIC Network Adaptor

    In the past there were some settings to make on the Server Network Adaptor that made DocuWare work better across the network.

    Is this still true?  Is there a set of recommended settings for my setup below (I have 2 different accounts):

         #1  DW v6.12 on Server 2012 R2

         #2  DW v7.0 on Server 2016

  • Desktop Apps - IMPORT - Warnings

    I have several imports to cabinets running on the DW server connected to hotfolders on the same server.  Many times a document will show "Warning" in the history with a reason of could not connect to the specific cabinet.  This document is interlaced with ones that were successful.  If I tell it to RETRY it imports to the cabinet without issue.

    So my question is two fold.

    1.  Is there any way to set desktop apps to automatically retry imports that show WARNING?

    2.  What might be causing this type of error/warning.

    DW version 6.12 HF 8/2018



  • v7.0 requires the DB

    v7.0 requires the DB connection to the server and instance where 6.12 was forgiving.  Even if you are using the default instance.  This is true throughout any config screen that requires DB connection info.  So, below are two examples of how it may need to be input.  Note the slash is required in the second example.  You can prove that you have the right string of characters by connecting wit SQL Mgmt Tool with the string first.





  • Desktop Scan Issue

    Anybody seen this issue?

    User has desktop scanner, scans a page, clicks upload.  At the bottom of the screen no pag icon with the rotating arrow.  User can wait 5 minutes or 50 minutes with no change.  Document goes out of the scanner display page but never shows in the Tray.

    If the user tries to scan the page again and does the same steps, clicks upload and then the page icon for both scans (the prior one and the current one) appear at the bottom with the rotating arrows.  Then both documents show up in the Tray (now I have 2).

    Seems that the image processing step is not triggering, but I don't know for sure.


    Any suggestions?

  • Yes, i get it.  I actually

    Yes, i get it.  I actually had a different need but did basically the same thing.  I have two On-Prem Cabinets and One in the cloud.  I Sync to one of the on Prem Cabs, then transfer out what I need to the 3rd cabinet.


  • Transfer from Cloud to On-Prem not available

    I have set up a transfer from On-Prem to the cloud and tested it and it works.

    I tried to set up a Cloud to On-Prem transfer and I do not get the same choices.  Mainly the Other System selection for destination is not available.  (picture attached)

    Am I missing something?


  • It seems that DW now stores

    It seems that DW now stores the logging with the document.  Right click a document and select the history.  It will have two tabs.  Details are found there.

  • Cloud DW using Local Data Connection to SQL 2016

    I have a customer that wants to use TDE and TLS 1.2 for their on-site SQL server.

    Can the Local Data Connection connect to a database set up that way and also to the Cloud environemt?

    Checking before I give them the thumbs up or down.


  • Pro Server and adding ReadOnly License

    I have 1 Pro Server license and now 1 Web Client Read Only License.

    Will I be able to set the read only web access on another server or do I need another Pro Server license to do that?


    My intention is to have the normal access on one server and the read only access on another server.

  • v7 Desktop App Import Max File Size

    Using v7 is there a maximum file size for importing with the Desktop App Import?  If yes, is there an adjustment that can be made to increase the size?