• Installing as a hotfix though

    So to apply hotfixes, you download the whole installer, and run the setup.exe again, on the already installed docuware system?  Should services be stopped first?  If so, should the DB and authentication server still be running?  

    I haven't found instructions except for here which says only "With running the familiar setup routine again, the latest improvements are installed on your existing DocuWare system."

    And here which is pretty thorough but doesn't say anything about stopping services as we have done before.


  • Where does Desktop Apps keep its error log?

    I have looked in these locations and have not found an error log file for Desktop Apps or Desktop Apps Service. 

    C:\Program Files (x86)\DocuWare

    In Event Viewer, I selected all events from the following apps:
    - DocuWare Desktop
    - DocuWare Desktop Service
    - DocuWare Logging

    ... and the only things I am seeing there is service started / stopped. 

    I know that there are errors happening because DocuWare Printer is not sending output to the physical printer.  Users are getting transient error notifications in Windows (which are then not present in the Windows notifications pane later, btw.) 

    Where would I find any record or details of these errors?  


  • That seems like an elegant

    That seems like an elegant solution, thanks.  But this is on a cloud system, so I have no access to the database.

  • Select List = Users of a certain group?

    There's a chance I'm being daft.  But I can't figure this out.  

    I know the select lists exist for Users, Groups, and Roles, but I am looking for a way to get a select list of only the users in one certain group.  This will be used in the store dialog, and it will be a way to assign a document to someone in that group for review.  

    In workflow, there's an easy way to choose "user of a group" in a task form field, but what I'm trying to do is put this in the Store dialog instead, so that requires a select list to be used.

    The pic attached is as close as I've come.  But I really don't think anything in there is going to help me.

    Am I missing something dumb, or is there simply not a way?

    Thanks for insights!


  • Ohhhhh

    Thank you.

    That looks a lot like the FAQ I found, but this one is firefox specific and talks about the certificate at https://localhost:8091 -- I certainly did not get that from what I was looking at before.

    That solved it.  Thanks much!

    Also - thanks for fixing the error link "Have it installed already and need more help?"  It now goes straight to that FAQ; before it pointed to a missing article ID and redirected to the FAQ search page. 

  • Desktop Apps - Connect / Use in Firefox Quantum


    I used to be able to rely on Firefox to behave properly with Desktop Apps, but now after a recent update I find the site is no longer able to interface with the Desktop Apps.  Scan, copy/paste from document, Edit & Send, and also Connect to Desktop apps no longer work.  The current version is 62.0.3, and this applies to both 32- and 64-bit versions. 

    I suspect there is a new security default in Firefox which is preventing the site from connecting to desktop apps.  Does anyone know how to re-enable Desktop Apps functionality in this newest version of Firefox? 

    Thanks much for any insight,



    PS: Oddly, the minimum image size for attachments is 220x220px - I had to make it extra tall to accomodate. 


  • Autoindex Filter - Can my Filter compare a field to another field?

    Here's some background.  There are hundreds of thousands of documents, and I need to lengthen a status field which is currently only 15 characters.  While that is enough typically, it does not let me do compound triggers in Workflow Designer. 

    e.g.  Invoice Status > equals > New OR Pre-Approved

    Normally that would work, but here it does not because "New OR Pre-Approved" is more than 15 characters, and in Workflow Designer, you cannot enter more than 15 characters for an index value which is limited to 15 characters.

    So, I'm using a tempoary field "Longer Invoice Status" of length 100 and using autoindex to populate it.  I'll later delete the original field, recreate it also at 100 chars.

    However, it's taking such a long time to run that documents will have their Invoice Status changed, and the Longer Invoice Status will be stale by the time I sync that back into the new (longer) Invoice Status field.


    Can I simply use Autoindex with a filter comparing Invoice Status to Longer Invoice Status?  I'm hoping there is a way to use the "IS (where clause)" comparison option, but I cannot figure out what syntax to use.  I'd like to process only documents ...


    NOTE: This is a cloud system, so I have absolutely no access to the database.

    Thanks to everyone that may have some idea.



    In Workflow, I am using "If _ALL_ of the following conditions are fulfilled" :

    • Document type > equals > Invoice In
    • Invoice Status > equals > New OR Pre-Approved
    • Invoice Status > has changed

    Therefore using "If _ANY_ of the following conditions.."  is not an option.

  • I have encountered the same thing

    For various customers we have seen this happen, especially when multiple users are assigned tasks on the same document.  If there can possibly be a way for workflow to WAIT for a lock to be released and then carry on, this would be highly preferable.  The current state is that the workflow just exits with an error.  Then the workflow has to be manually restarted via editing index entries.  This leads to confusion especially when stamps have already been applied from decisions that have been taken on the document.

  • Thank you.

    Phil I appreciate your confirmation of my understanding of how this works.  I'll pass this along.  Thank you.

  • Is there a configuration to prevent "Inbox" from being created for new synchronized users?

    I thought there was a checkbox in the Synchronization configuration to optionally create an inbox document tray for any new users which are created by user synchronization.  Am I wrong?  Was it there and now it's not in 6.12?  In some environments, the desired behavior is for this to not happen, rather, to let the admin take care of all the document trays.

    What's more, these auto-created "Inbox" document trays are invisible to the "Organization Administrator" role which can complicate things.