• RE: 6.9 Server Migration

    Casey
    There is a problem with 6.9 and 6.10 with the installer where if the
    database already exists then it wants Auth sever to be running. 
    Of course it is not installed and therefore blocks you.
    You need support to assist you at
    this point



    Phil Robson
     
  • RE: Install DocuWare On-Premise, but in Azure Cloud

    The information is correct. A DocuWare On-Premise system is not supported in Azure and for that matter AWS. DocuWare Cloud utilizes a customized engine in order to operate in that environment. The issue is that Azure (and AWS) do not support the required IP protocol that DocuWare uses for inter-service communications.
    So a VM in Azure or AWS is not the same as a VM in an on-premise installation.

    Phil Robson
    Senior Director Client Services, Americas
  • RE: DocuWare 7 System Requirements

    help.docuware.com is the official documentation site. System requirements, links to What's New, and Technical Changes for each release will be found there going forward.


    Phil Robson
    Senior Director Client Services, Americas
  • RE: List Dialog for todays documnets

    Create a new List dialog. Using the query designer select
    Document Type "Is Equal" Meal Waiver
    Add an AND clause
    Select System field Store Date "Is Where" CURRENTDATE()

    Phil Robson
    Senior Director Client Services, Americas
  • RE: ODBC Connection Not Working After Upgrade

    All you need to do is to create a 64 bit ODBC connection with exactly the same name as the original 32 bit ODBC connection. DocuWare Platform will then select the 64 bit ODBC driver.

    Phil Robson
    Senior Director Client Services, Americas
  • RE: Notifications

    The notifications configuration does not provide an AND / OR mix. It is either AND or OR so yes, you will need a notification configuration for each vendor if you need to be that specific.


    Phil Robson
    Senior Director Client Services, Americas
  • RE: Document processing - Document splitting

    DocuWare Import can split every x pages but not on an abitrary and constantly changing page count. To split on a specific page you must be able to identify a unique attribute on the page to split on. So if page 13 and page 17 have an attribute that can only be found on those pages then yes you could split on that.
    So for example say the unique attribute was the word Split. Then you would tell DocuWare to split when it found that word at a specific location.
    Then you would get 3 documents:
    Pages 1-12, 13-16, and 17-80.
    You will need the Barcode & Forms module to accomplish this.


    Phil Robson
    Senior Director Client Services Americas
     
  • RE: Error Uploading Software - Error Number:15009

    There is a problem in the DocuWare system database.

    Please upgrade from 6.6 to 6.7. If that is successful, then upgrade to 6.12. Otherwise please open a support request.



    Phil Robson

  • RE: Desktop Service startup

    Steve,
    Please inspect the event viewer. What does it tell you?

    Phil Robson
    Senior Director Support Americas
  • RE: Deleting a File Cabinet with dependencies

    Steve,
    Are you referring to the DocuWare 7 Auditing? It could be that there was a file cabinet logging agent active against the cabinet prior to upgrade.
    Hard to say. I'm thinking support will need to look at this with you since you cannot find anything obvious.


    Phil Robson
    Senior Director Support Americas