Hello Joe,
I have not seen any issues yet with this update. Does this happen with all scanners or just Canon? Fujitsu? I will keep an eye on this for you. Thank you
Best Regards
Shawn Rutigliano
Software Support Specialist Team PURPLE Americas
Hello Richard,
After the few hours, does the machine get woken up from sleep mode? Please verify the DocuWare desktop service is set to Automatic(Delayed Start)
You can do this by going to Start>Services> DocuWare Desktop Service>right click propteries>there should be a startup type with this option after selecting the dropdown arrow. Please let me know.
Best Regards
Shawn Rutigliano
Software Support Analyst
Team RED Americas
Hello Casey,
It sounds like even though the services have been started, the workflows are still not getting triggered? Please submit a support request so we can better assist you with this. Thank you
Best Regards
Shawn Rutigliano
Software Support Analyst
Team RED Americas
Hello Hameed,
Please browse to the prerequisites folder on the DocuWare server, installation files>DocuWare and Modules> client setup>prerequisites and copy the prerequisites folder to that pc and run them as an administrator.
Shawn Rutigliano
Software Support Specialist Team RED Americas
DocuWare
Hello Josef,
This is due to the screenscraper technology used based on Windows OS 7 and OS 10. Please create a new configuration and test. Please let me know the results. Thank you
Shawn Rutigliano
Software Support Specialist
Team RED Americas