Shawn Rutigliano software support analyst

Shawn Rutigliano

Joined: 3/4/2019

  • RE: Canon scanner slowdowns after Windows Feature Update

    Tue, 01 Sep 2020 13:40:37 GMT – Canon scanner slowdowns after Windows Feature Update

    Hello Joe,

    I have not seen any issues yet with this update. Does this happen with all scanners or just Canon? Fujitsu? I will keep an eye on this for you. Thank you 


    Best Regards

    Shawn Rutigliano
    Software Support Specialist Team PURPLE Americas

  • RE: Where can i find documentation on using Anchors in Smart Connect?

    Thu, 26 Sep 2019 18:19:27 GMT – Where can i find documentation on using Anchors in Smart Connect?
    The anchor for Smart Connect is similar to the anchors in the scanner, printer and import configuration. You would set an anchor based on a static text on the document. I would also recommend using the OCRService technology when taking the screenshot for the configuration.

  • RE: Invalid URI:

    Thu, 19 Sep 2019 13:19:36 GMT – Invalid URI:
    Hello Kim,

    There are two places to check why this error occurs. 
    1. If you go into %programdata%>DocuWare>serverconfig>check the machine config and make sure it is the correct address for localwebservices, you can find the correct DocuWare URL inside the administration tool>web connections>http root directory.
    2. The system storage path inside the administration tool(system level)>general, make sure the system storage path is accessible. 

  • Docuware Scan App Stops Working after a few hours

    Thu, 21 Feb 2019 20:21:01 GMT – Docuware Scan App Stops Working after a few hours

    Hello Richard,

    After the few hours, does the machine get woken up from sleep mode? Please verify the DocuWare desktop service is set to Automatic(Delayed Start)

    You can do this by going to Start>Services> DocuWare Desktop Service>right click propteries>there should be a startup type with this option after selecting the dropdown arrow. Please let me know.

    Best Regards

    Shawn Rutigliano
    Software Support Analyst
    Team RED Americas

     

  • Workflows not starting

    Wed, 21 Nov 2018 18:53:07 GMT – Workflows not starting-1542828894

    Hello Casey,

    It sounds like even though the services have been started, the workflows are still not getting triggered? Please submit a support request so we can better assist you with this. Thank you 

    Best Regards

    Shawn Rutigliano
    Software Support Analyst 
    Team RED Americas
     

  • browse to the prereqs

    Fri, 27 Apr 2018 13:29:00 GMT – Desktop Apps Prerequistes Error-1524737572

    Hello Hameed,

    Please browse to the prerequisites folder on the DocuWare server, installation files>DocuWare and Modules> client setup>prerequisites and copy the prerequisites folder to that pc and run them as an administrator.

    Shawn Rutigliano
    Software Support Specialist Team RED Americas

    DocuWare

  • SmartConnect error "Capture Timeout"

    Mon, 12 Mar 2018 14:39:16 GMT – SmartConnect error "Capture Timeout"-1520621333

    Hello Josef,

    This is due to the screenscraper technology used based on Windows OS 7 and OS 10. Please create a new configuration and test. Please let me know the results. Thank you

    Shawn Rutigliano

    Software Support Specialist

    Team RED Americas

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