Shawn Rutigliano software support analyst

Unfortunately, the scanner module is the only app that has the delete blank pages function. I do apologize for the inconvenience. Thank you 

https://docuware.uservoice.com/


Best Regards

Shawn Rutigliano
Software Support Specialist Team PURPLE Americas

Hello Joe,

I have not seen any issues yet with this update. Does this happen with all scanners or just Canon? Fujitsu? I will keep an eye on this for you. Thank you 


Best Regards

Shawn Rutigliano
Software Support Specialist Team PURPLE Americas

The anchor for Smart Connect is similar to the anchors in the scanner, printer and import configuration. You would set an anchor based on a static text on the document. I would also recommend using the OCRService technology when taking the screenshot for the configuration.

Hello Kim,

There are two places to check why this error occurs. 
1. If you go into %programdata%>DocuWare>serverconfig>check the machine config and make sure it is the correct address for localwebservices, you can find the correct DocuWare URL inside the administration tool>web connections>http root directory.
2. The system storage path inside the administration tool(system level)>general, make sure the system storage path is accessible. 

Hello Richard,

After the few hours, does the machine get woken up from sleep mode? Please verify the DocuWare desktop service is set to Automatic(Delayed Start)

You can do this by going to Start>Services> DocuWare Desktop Service>right click propteries>there should be a startup type with this option after selecting the dropdown arrow. Please let me know.

Best Regards

Shawn Rutigliano
Software Support Analyst
Team RED Americas

 

Hello Casey,

It sounds like even though the services have been started, the workflows are still not getting triggered? Please submit a support request so we can better assist you with this. Thank you 

Best Regards

Shawn Rutigliano
Software Support Analyst 
Team RED Americas
 

Hello Hameed,

Please browse to the prerequisites folder on the DocuWare server, installation files>DocuWare and Modules> client setup>prerequisites and copy the prerequisites folder to that pc and run them as an administrator.

Shawn Rutigliano
Software Support Specialist Team RED Americas

DocuWare

Hello Josef,

This is due to the screenscraper technology used based on Windows OS 7 and OS 10. Please create a new configuration and test. Please let me know the results. Thank you

Shawn Rutigliano

Software Support Specialist

Team RED Americas