Ingo Bechtle Manager Support Team BLUE EMEA

Sehr geehrter Herr Loos,

leider können wir diese Funktion momentan nicht anbieten.

Falls Sie diese Funktion in Zukunft gerne in DocuWare sehen würden, schlage ich vor das Sie unter https://docuware.uservoice.com/ einen Vorschlag dazu einsenden.

Jedes Produktfeedback ist für uns und andere Benutzer wertvoll und wird steht mit Aufmerksamkeit betrachtet.

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Mit freundlichen Grüßen,

Ingo Bechtle
Software Support Specialist Team BLUE EMEA

Dear Mr. Weingand,

I looked up on the behavior on our internal records but couldn’t find any comparable occurrences.
What we do know is that documents from SAGE or Crystal Reports can lead to different behaviors (rarely).

Non the less this sounds like a strange behavior. I recommend to contact DocuWare software support about this issue.

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With best regards,

Ingo Bechtle
Software Support Specialist Team BLUE EMEA

Dear Mr. Ogbara,

unfortunately there is no such function available at this time.
But if you would like to see this function in a future version i highly recommend to consult our uservoice page and write a request:
https://docuware.uservoice.com/

Any product feedback is highly valuable for us and will be always treated with attention.

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With best regards,

Ingo Bechtle
Software Support Specialist Team BLUE EMEA

Dear Mr. Ogbara,

unfortunately we cannot present a standard way to do this as it is a not supported operation.
You would have to edit the page information that are hosted on your IIS server if you are using an on-premises installation

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With best regards,

Ingo Bechtle
Software Support Specialist Team BLUE EMEA

Dear Mr. French,

the intelligent indexing model space in cloud can only be reset by creating a support request for our support department.

Things you have to keep in mind:
All information which were already learned by Intelligent Indexing will be lost.
That means intelligent indexing will learn again from scratch.

I would also like to share this interesting FAQ article with you:
https://www.docuware.com/support_faq/index.php?action=artikel&cat=205&id=2899&artlang=en
This article targets DocuWare 6.11 but it's still about the core intelligent indexing learning.

Mit freundlichen Grüßen | With best regards

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Ingo Bechtle
Software Support Specialist Team BLUE EMEA
 

Dear Mr. Shriver,

two Full Text server connections seem very unlikely to be intended.

it seems that there is some kind of error within the configuration.
What you could try would be to investigate further into the solr.xml
located in "C:\Program Files\DocuWare\Full-Text Server (x64)\webapps\solrt\solr"
and see how many cores there are listed corresponding to the amount of your file cabinets.

Non the less the problem itself seems more tricky then it initially is so i highly
recommend to open a support case to get help on that.
Editing the solr.xml without proper help could cause damage to the system.

For resetting Full Text in DocuWare 6.12 you can look at this FAQ article:
https://www.docuware.com/support_faq/index.php?action=artikel&cat=194&id=3467&artlang=en

Mit freundlichen Grüßen | With best regards

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Ingo Bechtle
Software Support Specialist Team BLUE EMEA
 

Sehr geehrter Herr Löffler,

sie können tatsächlich DocuWare 6.12 unter Microsoft SQL Server 2017 betreiben.

Leider hat sich der Release des Microsoft SQL Server 2017 und DocuWare 6.12 so überschnitten das unsere QA Abteilung
die Kombatibilität nicht ausreichend testen konnte.

Somit können wir leider nicht garantieren das es unter umständen zu Fehler in Verwendung mit DocuWare kommen kann.
Womit ich auch darauf hinweisen muss, das wir im Rahmen des Supports nicht ausschließen können, Ihnen keinen Support
für Probleme in Verbindung mit dem Microsoft SQL Server 2017 anbieten zu können.

Falls Sie dennoch den Microsoft SQL Server 2017 verwenden möchten können Sie unter

C:\Program Files (x86)\DocuWare\*

beim jeweiligen Server (AS, Worklfow, CS etc.)
die Datei "DocuWare.DAL.dll.config" anpassen und den Wert 
        <dataProvider name="SqlClient"
            checkVersion="true"
von checkVersion von true auf false setzen.

Uns sind momentan keine Probleme mit Microsoft SQL Server 2017 und DocuWare 6.12 bekannt.

Mit freundlichen Grüßen | With best regards

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Ingo Bechtle
Software Support Specialist Team BLUE EMEA