• What I think it's going on

    Good afternoon Phil,

    After trying more things and tests, I've determined that Autocad is saving for himself the document. The thing is that for example a Word document it's openned in a single thread and when you closes the document the thread stops and Docuware can delete the document. 

    However, Autocad works with tabs so when a document is openned the AutoCad thread is still running. So Docuware waits till it is formally closed. And in some points it chases.

    Is there a way to tell Desktop Apps to wait a little longer than the program is closed or something like that?

    They are using Docuware 6.11 in a Windows 10 system.

    Thnks in advance!

  • Docuware Desktop - AutoCad

    Good morning Phil,

    Thank you for answering quickly.

    The error occurs when the document is opened and the client saves the file. In that very moment is when sometimes crashes.

    The file is still there always and when the client edits the document it creates a .bak file.
    It is a completely new PC with no antivirus nor other program, just Docuware, Autocad and Chrome.

    Does this info help you?

    David Larrea

  • Docuware Desktop Apps crashes

    Good afternoon,

    When I use Autodesk AutoCAD LT 2017 to edit .dwg documents sometimes Desktop Apps crashes. It's not something specific, it happens randomly.

    Windows events tells that the file we are editing could not be found. It starts with a System.IO.FileNotFoundException in "C:\Users\user\AppData\Local\Temp\Edit\abnwi3ow.jr0\fileName.DWG". Then Desktop Apps closes and it finishes with a KernelBase.DLL error:

    <event timestamp="2018-04-06T11:46:04.5624627+02:00" level="Fatal" logger="DocuWare.Desktop.Program" SequenceID="14" DomainName="DESKTOP-4K4RD2A" MachineName="DESKTOP-4K4RD2A" Thread="3" WindowsUserName="user"><message>Unhandled exception (terminating): System.Reflection.TargetInvocationException: Excepción durante la operación. El resultado no es válido. Compruebe la excepción InnerException para obtener más detalles. ---&gt; System.IO.FileNotFoundException: No se pudo encontrar el archivo 'C:\Users\user\AppData\Local\Temp\Edit\d5vp3ihc.qjp\PROCESO BARREAU-1.DWG'.
       en System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
       en System.IO.File.GetAttributes(String path)
       en DocuWare.ManagedTracking.FileWatcher.get_IsPageFileChanged()
       en DocuWare.ManagedTracking.TrackRoutine.TrackPage(FileWatcher watcher, AsyncOperation asyncOp)

    And in the DesktopService.log I see:

    <event timestamp="2018-04-06T11:46:13.0089434+02:00" level="Info" logger="DocuWare.Desktop.AuthenticationService" SequenceID="125" DomainName="WORKGROUP" MachineName="DESKTOP-4K4RD2A" Thread="61" WindowsUserName="SYSTEM"><message>No token is provided for User sllamas in organization Organization, S.A. on system http://awdocw1cor.cie.lan/DocuWare/JobServer/Repository..</message></event>
    <event timestamp="2018-04-06T11:46:13.031945+02:00" level="Warn" logger="DocuWare.Desktop.ServicesManager" SequenceID="126" DomainName="WORKGROUP" MachineName="DESKTOP-4K4RD2A" Thread="61" WindowsUserName="SYSTEM"><message>DocuWare Desktop for session 2 is not available.</message><exception>System.ServiceModel.EndpointNotFoundException: No había ningún extremo escuchando en que pudiera aceptar el mensaje. La causa suele ser una dirección o una acción SOAP incorrecta. Consulte InnerException, si está presente, para obtener más información. ---&gt; System.Net.WebException: Error en el servidor remoto: (404) No se encontró.
       en System.Net.HttpWebRequest.GetResponse()
       en System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
       --- Fin del seguimiento de la pila de la excepción interna ---


    Any advice or recomendation would be helpful!

    Thanks in advance,

    David Larrea.