All About Ava

How Ava can help you

Being powered by Generative AI technology, Ava provides hands-on guidance in finding and considering the best solutions in the DocuWare Knowledge Base.

If Ava's response does not address your problem, Ava will give you the choice to bring your question and situation to the DocuWare Support Team, who will respond according to our service schedule

Usage Tips

Describe your question/situation to Ava in the same you would to a person, with as much detail as possible. Ava will suggest the best recommendations it can based on your initial description of your situation. The more details you present, the higher quality the answers Ava will provide for you.

For example: Saying "document tray access" won't provide as helpful of a response as writing "A user is configured to access a document tray but they cannot see the tray in the web client"

Troubleshooting

Since Generative AI tools like Ava are on the frontier of new technologies, you may occasionally experience conversational outages, where Ava may not produce a desired result on the first try. Rephrasing or sending your question again can often produce successful responses.

Your feedback is helpful if you would like to report any suggestions for improvement. You are welcome to contact the support department through Ava with your feedback, which will be passed along to our developers.

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