Posted Thu, 18 Aug 2022 17:41:59 GMT by Hameed Ogbara
Hello,

How can Docuware take the font type from a word application.
We discovered that when a document was imported into the document tray the font type that was used in word was changed by Docuware. How can this be resolve so that Docuware picks or import document using the default font type of the application.

Thank you
Posted Fri, 26 Aug 2022 00:00:43 GMT by Matthias Wieland Senior Director Support EMEA
Dear Hameed Ogbara! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-184467-H9D5F for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team
Posted Fri, 02 Sep 2022 06:00:00 GMT by Sebastian Krause Software Support Specialist Team RED EMEA
Dear Hameed Ogbara,
as a rule of thumb: If another font is displayed in the DocuWare Viewer, the font is not embedded to the document.
In order to enable the DocuWare Image workers to render the document with the correct font, the font needs to be installed on all DocuWare frontend machines.
Simply copy the font file (f.e. fontname.ttf) to the server and double click on it. The windows font viewer will open. In this font viewer you can install the font right away.

Windows Font Viewer
 

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