Posted Wed, 20 Nov 2019 14:50:03 GMT by Glen Hodkinson Solutions Consultant
What can cause imported documents to be stored in the admin document tray instead of the filing cabinet. This happened for approx. 2 hours, with documents being stored back in the filing cabinet without intervention. The documents in the document tray had to be downloaded before re-importing
Posted Wed, 20 Nov 2019 14:51:03 GMT by Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Glen Hodkinson! It looks like the Community cannot answer your question. Thats why we have opened a Support Request with the Number SR-115271-H0B8B for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have solved the Support Request. With Best Regards, DocuWare Support Team
Posted Wed, 04 Dec 2019 09:09:34 GMT by Dominik Bittner Software Support Specialist Team PURPLE EMEA
Dear Glen Hodkinson.
Sadly we did not recieve any feedback on the Support Request and therefore cannot offer any troubleshooting or problem solving.
As the issue occurs some time and solves itself after an undefined amount of time i would suggest checking if some external select lists in the store dialog, which were unresolvable at the time of the Import job.
With Best Regards,
Dominik Bittner
Jr. Software Support Specialist

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