The attachments are there. When you drag an MSG file from the file system in to the DocuWare web tray, DocuWare renders the email itself to an image for viewing. You cannot see the attachments because you are not looking at the actual file. Remember that attachments are embedded in the email. Now, if you right click and select Edit, the file will be opened in Outlook (or whatever the default mail client is) and you can then view the attachments. Do not expect a drag and drop operation to split out attachments and clip them to the email as that process is simply bring in the file regardless of what it is. It does not care that it is an email.
So if they wish to see the attachments in the DocuWare viewer, you must use Connect to Outlook.
Senior Director Support Americas