Some PDF documents are not displayed correctly by DocuWare.
This is likely due to DynaPDF, the library that is used by DocuWare to display PDF files, not supporting the PDF format used in the affected files. A new version of DynaPDF is published regularly to add compatibility for further formats and to fix any issues that may occur while using it.
To update the DynaPDF library used by DocuWare, please follow these steps:
- Download the ZIP file containing the updated dynapdf.dll file from the following link: https://dwsupport.blob.core.windows.net/supportdownloads/additional/dynapdf.zip
- Open the Windows Task Manager and stop all processes named DocuWare.Imaging.Worker.exe.
- Replace the dynapdf.dll file in the directory C:\Program Files (x86)\Common Files\DocuWare\Imaging with the one obtained from the download link above.
- Clear the browser cache.
- Restart the IIS Application Pool "DocuWare Platform Services App Pool".