You see the message Request from same provider not yet finished in the Job Server log ("C:\Program Files (x86)\DocuWare\Web\JobServer\App_Data\Logs") or in the Desktop Service log ("C:\Windows\Temp\DocuWare\Logs\DocuWare.DesktopService.log").
That point us to the followings:
- Could be that the machines, where the Desktop Apps are installed, were copied/cloned from a master system, where the Desktop Apps were already installed.
This leads to the behavior that all machines/Desktop Apps have the same ID, this is not supported.
- The Desktop Connection in the Desktop Apps was created from the same machine with different names or via the IP address. For example, the users have the connection:
Connection 1: http://localhost/docuware
Connection 2: http://SERVERNAME/docuware
Connection 3: http://IP-ADRESSE/docuware
- The Server have become a new IP-Address. But the Microsoft Message Queues contain the old assignments.
Solution to 1:
- On Server side where the Job Server is installed save the folder C:\ProgramData\DocuWare\Jobs
- Deinstall the Job Server and clear the folder C:\ProgramData\DocuWare\Jobs
(You deinstalling the Job Server via the DocuWare Setup program and choose the option DocuWare Desktop Server componenten)
- Install the Job Server and the latest HotfixPACK.
- The latest Hotfixpack for your version you find at the Knowledgebase Center https://support.docuware.com/updates-hotfixes/
- After install the Hotfixpack you have to setup the instructions which delivered in the Hotfix PDF.
- Test if the Job Server is available. http://[servername]/DocuWare/JobServer/Repository/Help
- Check if the option "Service for DocuWare Configuration" and "Job Server" is set at the DocuWare Administration.
- Restart the DocuWare Desktop Service at the client machine.
- Create a new Desktop App Connection and test if documents will processed.
Solution to 2:
Delete the connection in the Desktop App and recreate a new connection with only one spelling.
Solution to 3:
Reset the Microsoft Message Queues: KBA-35787