Behavior:
When attempting to utilize a Document Processing configuration's page-splitting capabilities alongside a Connect to Outlook store configuration, the split does not occur as desired.
Solution:
By product design, splitting is not available for PDF email attachments processed through a Connect to Outlook configuration that uses a Document Processing configuration. Connect to Outlook configurations utilize only the indexing functionality of a Document Processing configuration.
When attempting to utilize a Document Processing configuration's page-splitting capabilities alongside a Connect to Outlook store configuration, the split does not occur as desired.
Solution:
By product design, splitting is not available for PDF email attachments processed through a Connect to Outlook configuration that uses a Document Processing configuration. Connect to Outlook configurations utilize only the indexing functionality of a Document Processing configuration.
KBA is applicable for both Cloud and On-premise Organizations.