Behavior:
When opening the MySQL Administrator, the following error is shown:
"Either the server service or the configuration file could not be found. Startup variables and service section are therefore disabled."
Solution:
Please refer to the following guide to resolve this behavior;
1. Access your Windows Registry Editor by typing 'regedit' in the Run program or searching for 'regedit' in your start menu.
2. Expand HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DWMySQL3, then double-click the ImagePath registry on the right.
3. Alter this Image Path to include the path of your my.ini file, which should be displayed such as the following example;
Note: Please ensure the values are adjusted accordingly to reflect your DocuWare system.
"C:\Program Files\DocuWare\Internal Database V3\bin\mysql.exe" --defaults-file="C:\Program Files\DocuWare\Internal Database V3\my.ini" DWMySQL3
4. Once completed, restart the Internal Database V3 Service, and MySQL Administrator will now be accessible without error.
KBA is applicable to On-premise Organizations ONLY.