Publié Mon, 25 Jun 2018 16:17:21 GMT par Viviana Retana Sofware Administrator

Hello,

 

I am trying to configure a Merge form but get an error when I try to upload a template. i can go through designing a form and setting up its submission settings but cannot get past uploading a Merge Form template. I try to upload a template and the dialog box pops up.I click a document but an error message pops up.

 

The error message is

Error Uploading template : the user name or password is incorrect.

 

I am signed in under an admin user and have form rights. What would be causing this issue if I am able to log on and have rights to configure forms, and how can it be fixed? Thanks!

Publié Mon, 25 Jun 2018 17:50:24 GMT par Phil Robson Senior Director Support - Americas

Viviana,
Unless someone else chimes in who has seen this error before, I think you should open a Support Request so the team can investigate and assist you. The error may be mis-leading and the problem could be something unexpected.

 

Phil Robson
Senior Director Support Americas

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