Error while trying to readout characters from PDF File-1518645770

Hello,

I'm trying to use readout character from a pdf document and I get this pop-up message "While trying to use the recognition service" in Import configurations section in WebClient. What would be a possible solution to this problem? Thanks in advance.See below image:

https://www.docuware.com/sites/default/files/forums-images/Error_0.png

Hello Goutham,

Please open a service request so we can assist you with the OCR problem you are experiencing.

Regards,
Maria Holden
Manager Support –  Americas