Cloud system upgrade notice

A cloud system customer received an upgrade to 7.3 recently but claims they received no notice in advance (Checked the spam folder). I received the notices but was out on vacation at the time.

I assumed that the notice I received was a copy and that the customer would receive a notice as well. Is this the case, or do I need to forward the notice to the customer when I receive one?

Thanks,

Dear Steve Shriver! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-133725-L6J4F for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team