we got a workflow for processing our invoices approval process. Unfortunately we got quite a challenge: A lot of invoices are incorrect. Therefore we have to put them in a kind of "waiting state" in our workflow, because we are waiting for a credit note.
The problem now is ,that we got hundreds of invoices waiting for credit notes. The user can't see / is not notified if a new document workflow matches a waiting document. We got an attribute which could link them together, but that is not helping right now, because the user has to check all the documents every day.
Is there any way to solve this issue? Any tips maybe?
I thought about building a real "waiting" which is now possible with 7.2 so that the user will not see the older invoices until they get the credit note. But that would be problematic because we can't check which invoices are still waiting.