投稿済み Tue, 20 Nov 2018 11:00:55 GMT 、投稿者 Kjetil Kulterud Service Owner

Hi,

I struggle getting notifications when new documents are stored in DW.

I have attached some screenshots of the notification config.

Shouldn't the user "Test Testesen"  get a notification when a new document is stored, and "Attestant" is set to "Test Testesen"?

 

https://www.docuware.com/sites/default/files/forums-images/notification_1_0.png

https://www.docuware.com/sites/default/files/forums-images/notification_2_0.png

https://www.docuware.com/sites/default/files/forums-images/notification_3_0.png

投稿済み Tue, 20 Nov 2018 12:32:50 GMT 、投稿者 Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

The trigger condition looks correct for a notification to be sent. Are you sure that notifications are working? You should look in the logging to see if notifications have any errors.

 

Phil Robson
Senior Director Support Americas

投稿済み Tue, 20 Nov 2018 18:46:00 GMT 、投稿者 Kjetil Kulterud Service Owner

Where do I find the logs for DW cloud?

I tried https://"company name".docuware.cloud/DocuWare/Platform/Home/LogMessages

But I get this message:

 

https://www.docuware.com/sites/default/files/forums-images/notification_4.png

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