Joe Kaufman Bell Laboratories Inc No longer there

Phil,

On this thread:

https://www.docuware.com/forum/english-forums/docuware-help-technical-problems/session-timeout-and-logged-users

another user states, "Since DocuWare has removed the functionality to set session timeouts..."

That was posted on June 27, 2018, making it sound like a semi-recent development. When did DocuWare remove the ability to control timeouts, and are you sure 6.11 does not still have the capability?

Thanks,
JoeK

Phil,

That is the first I have heard that our installation behaves aberrantly! I have mentioned the way our licenses time out numerous times on several different threads, and no one ever said we were the exception to the rule. Our DocuWare is nothing special, vanilla installation on a virtialized Windows server with a SQL Server back-end.

The fact that the expiration reduces exactly ten minutes in tells me this has to be something in the DocuWare system. We do not employ any sort of network or web proxy timeouts (we can't -- all of our systems are network-file based, written in Visual Foxpro), and in any case, the timeout occurs for both web client access and Platform Service access.

I don't see how this can be on our end. You are saying not a single customer with on-premise 6.11 has licenses auto-timeout in this way?

If our licenses did not timeout in this fashion our entire installation would be in substantial trouble because we only have 20 licenses, and forcing a logoff call when using the Platform SDK is not reliable because of the two-minute "grace" period. I don't think I am exaggerating when I say that if DocuWare did not behave the way it does for us that we might be shopping for a different document management solution. You've got me extremely uneasy that something could shift from under us and stop working the way it does, and overnight we could be in big trouble!

Thanks,

Joe Kaufman

Jason,

If you are referring to me, a big difference might be that we are on 6.11, not 6.12. I am not sure why DocuWare cannot give you a definitive answer or support on this.

Thanks,

Joe Kaufman

Could it be as simple as not having deletion rights on the source file cabinet? Or do these workflows use an admin account that has all security rights?

Thanks,

Joe Kaufman

Kim,

What is the destination/version of DocuWare? On-prem or cloud?

In on-prem 6.11, you can right click on any File Cabinet in the DW Admin desktop tool and select "Show fulltext status". This appears to show full-text status for everything, not just the cabinet you click on (that's my experience, anyway). That offers some indication of how full-text is doing.

If you are in the cloud on 7.0, I don;t know if that admin capability still exists.

Thanks,

Joe Kaufman

Hameed,

This lists more generic documentation about certain Platform SDK end-points and resources:

https://docuware-online.com/DocuWare/Platform/Documentation

And this lists resource URLs to perform operations and links to various request/response structures for XML and JSON:

https://docuware-online.com/DocuWare/Platform/Home/UriTemplatesDocumentation

Some of those areas include curl examples, which should be fairly easy to translate into JavaScript calls. I have never seen mention of a full-on wrapper for anything Java or JavaScript-based. I assumed that was because it is relatively easy to make HTTP-based requests from those environments. Authentication is a bit tricky (due to not being very well documented), but links further down explain all that, too.

For more in-depth support, I am guessing DocuWare will tell you that you need to purchase specific Platform SDK support. That's what I was told when I asked about using the Platform Services from a non-.NET environment (we use Visual Foxpro). On that front, here are a couple links to forum posts about all that (including authentication):

https://www.docuware.com/forum/english-forums/docuware-help-technical-problems/platform-sdk-urls-and-serverxmlhttp-object

https://www.docuware.com/forum/english-forums/docuware-help-technical-problems/using-platform-sdk-other-dev-tools

The XMLHTTP object built into Windows internet API stack (we switched to that from ServerXMLHTTP) is just a wrapper on HTTP requests and responses that you should be able to mimic in node.js. All of my code is in Visual Foxpro, which probably looks ugly to the non-Foxpro eye, but it is fairly straightforward to get the gist of it.

Good luck!

Joe Kaufman

Josef,

That must be it! Not sure why DocuWare thinks my Mac Mini is running a touch-enabled session, but at least now I know what the checkbox and icon are and why they don't show up here at work!

Thanks,
Joe Kaufman

Hey all,

A very weird thing happened after our SQL Server upgrades to our DocuWare (6.11) server, and now it appears to have gone back to the way it was before.

Upgrading our SQL Server from 2012 to 2016 went fine. After the server reboot, DocuWare came back up and all services were green-lit. I brought up a few result lists in the web client and everything looked to be working OK. But I noticed to the far left in the result list there was now a column of checkboxes, and the first document in the search results had that checkbox checked. Right next to the checkbox (to the right) was a little icon I had never seen before. It is hard to describe, like horizontal lines of varying length. Hovering over it did not offer a tooltip.

I wish I had taken a screenshot then, because I came in this morning (the upgrade was on Saturday) and the result lists no longer have that checkbox or icon to the far left.

What might I have been seeing, and why would a database upgrade change the display of a result list? And why would it have changed back to not being there? The only difference this morning is that I am logged directly into my workstation, whereas on Saturday I was accessing it remotely via a VPN connection. I will try again from home tonight and see if I can make the checkbox and icon appear.

Thanks,

Joe Kaufman

Tobias,

Thank you -- great info!

Thanks,

Joe Kaufman

I am wondering the same thing now that I have looked over the data model. Looks like the dwsystem.DWNotificationSettings table has the notification information, and dwsystem.DWFCNotificationRules has the rules related to those notifications. But I cannot find a linkage to User or Role permissions anywhere...

It would be good to know this, as we periodically run queries to make sure one of our power users (who has some admin privileges) is keeping the App Dev department included in any new notifications created. Otherwise entire task flows are being put into place without us even knowing about it, and we can't always make sure things are making sense from a design perspective.

Thanks,

Joe Kaufman