If I have a customer who is multi-national and want to scan invoices for their different countries which are in foreign langauges, can Intelligent Indexing and the OCR engine handle it so that they can all be processed in a main location?
Mainly pulling basic invoice data and not line items
I believe in v7 when a cloud or or prem DW was set up with named licenses, the first X number of users added were assigned a named license automatically. I never really paid attention to the actual actions that made it happen.
It seems in v7.1 this is not the case. Or, maybe I have the criteria wrong on how the auto assignment of named licenses happens.
Account has 50 remaining named licenses available, when a user is added to an AD group and the User Sync tool populates DW Cloud the user is not assigned a license if one is open.
Please clarify/straighten me out on how/if this works.
Generally multi-cabinet searches use one cabinets search and result dialog associated with it. Having common fields between cabinets makes it bring results form different cabinets. Editing index data does not work because the dialogs are for a different cabinet.
You may be able to open the document and choose edit index from the viewer icons and see if that will work for you.
You do not want to Upgrade and move, and for that sake change any license at the same time. Each one should be done as a separate event and then validate that it is operational before doing the next step.
I would either move or upgrade and then after you are sure it works, do the other.
Support did give me a fix to try by adding a line in the Web.config file. I just modified it yesterday. Waiting to see if the customer brings it up again to see if it has resolved the problem. I will reserve sharing that fix until I can confirm the effect was positive. Thanks for you feedback
Is there any know issue with v7.0 where the web client displays a blank screen when a user tries to login.
I do an iisreset and it resolves it but it keeps happening every few days.
Thanks Phil your instructions worked. Here are a couple of things I learned when I did this with 7.1
- When uninstalling on the new system, also uninstall all desktop apps
- Be sure to have the correct DW DB user name - the sa account was not it
- Once the DB’s are restored, remove the user in the DB level itself then add the User to the main Security for the instance
- Assign the user as DBO for each of the DB’s
- Properties of DB, File Tab, assign DB Owner
- When you launch the installer, you will choose “Extend this system”, Upgrade was not an option
- Reinstall desktop apps
Is there any document out there for v7 that shows the steps to move a DW system to a new server?
I found one for 6.x but not 7
I agree, why wouldn't they know who wrote it. However, sometimes a process has been in place and running for some time and the person who wrote/,managed it quit the company. Just check to see it there is a way and the answer is no.
Are the new versions backwards compatible except for feature changes to the new version?
Not really looking for anything specific, just to expose if someone is using anything other than the DocuWare Webclient and Desktop Apps to access DocuWare.
As a note, I am not trying to see if any security has been breached, just whether they have any behind the scenes connections going on.