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Is there a way in DocuWare Cloud to see when was the last time a user logged into Docuware Cloud?
I had a user with a similar problem this week. IE 11 is no longer a supported browser by Microsoft. I upgraded her browser to Microsoft Edge and she was able to process documents again. I am running DocuWare Cloud 7.3. My user could not open documents from the Document tray nor could she store documents in a file cabinet. Also, she was able to run DocuWare in the current Chrome browser without any issues.
Hope this helps,