Good Morning Aaron,
To resolve this behavior, on the end user's machine, please open file explorer and go the following location *%LOCALAPPDATA%\DocuWare\Desktop\DWScannerTemp*. This is the temp location where the scan files are stored before they are uploaded to DocuWare. Please delete all the files in this location. Once that is done please click the start button in Windows and type services, click on the app then navigate to the DocuWare Desktop Service, right click the service and select Restart.
You should now be able to rescan your documents that failed.
One of the main causes of this issue is AntiVirus. Please include the Scanner Temp location in your list of Anti Virus exceptions.
Below are a couple of things you can try.
FAQ 4707, sometimes documents will get stuck in the scanner temp folder. Clearing them out should resume normally functionality of the dw scan app.
If DocuWare OCR Toolkit msi is not installed on the user's machine, scans will take a long time to process before they are ready to be uploaded to DocuWare. You can verify if the DocuWare OCR Toolkit msi is installed by navigating to c:\windows\installer, sort by Subject, scroll till you get to the DocuWare msi' and look for DocuWare OCR Toolkit Setup. If it is not there then please reinstall the DocuWare Desktop application.
I'm not seeing any import configurations in your xml. I will open a support request for you and someone will reach out to you shortly thereafter. What is the name of the company you work for?
Is it possible you can upload the xml or attach a screenshot of the xml to your next forum post. I would like to point out exactly what needs to be changed.
It sounds like there may be some corruption going on with your DocuWare Desktop Application on the Server. Try the below steps to resolve the issue:
1) Create a new connection to the DocuWare Desktop Application on the server with a different DocuWare User
2) If you still see the same behavior then we can conclude the issue is with the application, uninstall the DocuWare Desktop Application from the server completely and reinstall it.
If you do not feel comfortable un-installing the DocuWare Desktop Application from the server please let me know and I can create a case and have someone from my team reach out to you to assist.
Is the issue presenting itself when you try to create/edit an import configuration from the DocuWare Configurations page or when you try to create/edit an import job from DocuWare Desktop Apps?