Gregory McDaniel

I tried to but because we have a vendor relationship your resources are not directly available to us.  Please post a troubleshooting checklist here.

Thanks, I hadn't seen that article.  I did go through it and added the Wow6432Node key; the other two were already in place.  I re-started Fortis but there was no improvement.

I'm in 2.6.0 and it's greyed out on a workstation that has Outlook 2013 installed and other applications can launch it with their mail features.  I have the "Documents: E-mail" user feature set. 

On another workstation without a suitable email client the option is enabled (same user, myself) and summons the mail dialog, but when I try to proceed I then get an error dialog "There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel."