David Blake Ricoh USA Sr. Solution Integrator

Field/Dialog Validations has become a requirement that I have to figure out too.  This other account they need to validate what is entered against an HR cloud app that the customer doesn't have much control over.  I'm learning about the DW Desktop App called Local Data Connector Administrator tool.  Seems it does allow ODBC, MSSQL, MySQL and Oracle connections. Heard the database needs to be locally accessible.

Do not see exactly how a validation would work to make sure an empty field is prevented from being saved.

Thanks for the thought provoking response.

Often a cabinet will have multiple document types, and the requirements for these different document types become complex went fields must be made "Required".  In other words one document type may have a field which is required, and another doctype doesn't even use the field at all.  I am wondering if a Mask could be used in a dialog to force an entry.

.*

.+

Above are some Regular Expressions I have tried and failed to prevent storage.  Any thoughts on this?

Instead of this Mask idea, in the past I've employeed a different tactic. I have hidden the "not used" fields, but automatically populated with a single character.  It works, but isn't easy to maintain all these store dialogs.

If only the customer would accept multiple cabinets, but this customer has over two dozen departments, and each department has mulitple doctypes with their own requirements.

Here is what the customer wants, and if you could please recommend a solution.

We have a new DocuWare Cloud Flex system that we have migrated documents from Application Extender (AX).  The process is we import pdfs with only an AX_Number, and then AutoIndex updates the actual indices.

This is an HR Cabinet full of Employee IDs, and SSNs, along with the employee name. There are multiple records per employee.

Here's the question:  Is it at all possible to validate that only one SSN be attached to one employee name, and one Empl ID be attached to one employee name, and therefore one SSN to a Employee ID.

We completed migration and found for whatever reason someone else's SSN attached to another's record. Only the SSN was wrong.  But that SSN belonged to someone else in the organization, therefore the wrong documents could be exposed.

The customer  says AX will do this sort of validation.  While I've seen the validation check box in each Store Dialog, I do not see where to actually configure any sort of validation.

We are in the planning phase. DocuWare 6.12 On-Premise has not yet been installed.

The service account to install will be a named account (my own name) as required by the customer.  After implementation, an administrator account will be created or used.

This article seems straight forward enough.

https://www.docuware.com/support_faq/index.php?action=artikel&cat=184&id=1190&artlang=en

But is this a good practice?  So the DW system is built under X user. Now we change the services to run under Y user. Can Z user expect to be able to adminstrate DocuWare successfully? I have had bad experiences in the past and always needed to login under the installing service account to see things like Import Jobs.

Hello,

Microsoft Edge has been around for a bit now, and we have a customer migrating to Windows 10, which by default uses Edge. Well at least users are fooled and don't know they are using Edge.

This customer is trying to use Desktop Apps, and that is the thing that doesn't connect.

Thoughts when Edge might be supported?

This link says it is supported. I question that. http://blog.docuware.com/product-news/docuware-with-microsoft-edge

"And the FortisBlue upgrade path is here: https://www.docuware.com/support_faq/index.php?solution_id=3920"

Note that the upgrade path for FB stops at 6.8 in that FAQ. There are versions above 6.8 right?

So would the path be

A. Perform an in-place upgrade of FortisBlue v2.3 to 2.4, 2.4 to 6.8, 6.8 to 6.9, 6.9 to 6.10, and 6.10 to  6.11/6.12. 

or 

B. Perform an in-place upgrade of FortisBlue v2.3 to 2.4, 2.4 to  6.11 (or 6.12). 

Can't you skip from 2.4 directly to the latest version of FB available?

The user workstations are getting an error "The log for [database] is not available" The server workstation works just fine.

The Event Viewer logs do show this very error. The log file does indeed exist. See screenshots attached.

https://www.docuware.com/sites/default/files/forums-images/2017-11-20%2013_53_02-.png

https://www.docuware.com/sites/default/files/forums-images/2017-11-20%2013_52_47-.png

https://www.docuware.com/sites/default/files/forums-images/2017-11-20%2013_49_32-.png

One of a customer's users is encountering an issue. A new scanner was installed just fine. Everytime the user scans something and pull it up from an In Basket, the Fortis program is crashing. 

Our service technician has upgraded her computer to 64 bit but is still encountering the problem.
 

Changing the Service Configuration > IndexFilePath is simple enough. Is there more move the archive, like within SQL to update file links?

Customer reported having an issue printing a single page from a document in Fortis using MS IE. Can print through FireFox. Is there a known issue with MS IE regarding printing?

https://www.docuware.com/sites/default/files/forums-images/Print%20Single%20Page%20Error_2.jpg