• RE: Docuware 7.7 Installation errors

    Dear Panagiotis Basakidis,

    as written in the Support Request you resolved the issue yourself by adjusting the database settings.

    With best regards,
    Dominik Bittner
  • RE: Write onto a document

    Dear Pedro Jimenez,

    as written within the Support Request, the solution in this case is to execute the Forms by hand. DocuWare Printer is creating a fixed PDF, but the Workflow can only write onto a PDF created by Forms.
    The way described within the KBA is a possible way to get index information from one PDF to another, but the Printer as well as the Form has to be triggered by hand.
    With best regards,

    Dominik Bittner

  • RE: How to validate a document with the mobile app

    Dear Jalila Manal,

    during the support request it could not be checked where the issue exactly occurs or what the issue is.
    The support request is closed as you fixed the issue yourself or figured out how to proceed differently.
    As maybe someone else from the community might face similiar issues, if would be great to provide the solution within the forum.

    With best regards,
    Dominik Bittner
    Specialist Software Support Team PURPLE EMEA 

  • RE: Merge Forms on an A4 Template

    Either you can use a blank PDF as background for the merge form or use the web form to create the form within the Designer.
    A blank PDF can be created by e.g. printing an empty Word document with the DocuWare Printer.

    With best regards,
    Dominik Bittner
    Specialist Software Support Team PURPLE EMEA
  • RE: Deployment of DocuWare does not create registry keys

    Dear Aaron Viehl,

    as discussed within the mentioned Support Request the installation of the DocuWare Desktop Apps works as intented if you either use the ClientSetup (UI) or SilentSetup (Cmd version).
    As of DocuWare 7.2 we do not support installing the MSIs directly and using the Silent Setup (https://support.docuware.com/en-us/knowledgebase/article/KBA-36543) all needed RegistryKeys are created.
    There was an issue for a short while where the SilentSetup did not create certain RegistryKeys, but this is already fixed in Cloud and the latest on Premises versions of DocuWare 7.4.

    Dominik Bittner
    Specialist Software Support Team PURPLE EMEA 
    Phone: +49 89 894433-99
  • RE: Updates & Hotfixes 7.4

    Sehr geehrter Herr Frank,

    die aktuellen 7.4 Updates und HotFixes können Sie auf support.docuware.com oder direkt in unserer Knowledge Base unter https://support.docuware.com/de-DE/knowledgebase/article/KBA-36558 finden.

    mit freundlichen Grüßen,
    Dominik Bittner
    Specialist Software Support Team PURPLE EMEA
  • RE: Downloadlink für Docuware 6.12 verweist auf Partnerseiten von Docuware, anstelle Downloadsite

    Sehr geehrter Herr Trautwein,

    für ein Download von 6.12 muss ein spezieller Link geteilt werden vom Support.
    Nachdem Ihr Update erfolgreich auf 7.1 durchgeführt wurde, hat der geteilte Link funktioniert und das Problem konnte gelöst werden.

    Mit freundlichen Grüßen,
    Dominik Bittner
    Junior Software Support Specialist EMEA Team Purple
  • RE: When will DW 7.3 Peters Engineering test/demo VM be available?

    The new 7.3 Peters Engineering Demo VM is planned to be available starting of June.
    For further information please check the upcoming PartnerInformation.

    If the release is postponed, you will find an information about the VM in a later PartnerInformation once it was released.

    With best regards,
    Dominik Bittner

    Jr. Software Support Specialist Team Purple EMEA
  • RE: Docuware on Mobile Android

    Dear Neeskens Facciol,

    It seems that the DocuWare-server lost its domain trust, which has to be recreated.
    The best way to do this (after discussing with a colleague of IT) is to drop it from the domain and do a rejoin of the domain.
    Also please check if the machine user is deactivated in the AD.

    A short background WebClient<>Mobile:
    Both use the same connection details, but Mobile catches more errors because of less possible trust settings.
    Therefore the error that is displayed in the WebClient is the same that cancels out the Mobile login and has to be fixed.

    As this is not connected with DocuWare itself but more with the hardware/networking side of the customer i'd like you to ask the respective IT about this issue.
    A quick google search showed up multiple ways to do this, one of the first was:

    Please keep in mind: As i cannot test this myself i cannot recommand any way above another!

    With best regards, 

    Dominik Bittner

    Junior Software Support Specialist Team Purple EMEA

    Germany: +49 89 894433 99
    UK: +44 115 7180154
    Spain: +34 93 1845879
    France: +33 182885232

    DocuWare | Therese-Giehse-Platz 2 | 82110 Germering | Germany

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  • RE: Document Trays

    Dear Glen Hodkinson.
    Sadly we did not recieve any feedback on the Support Request and therefore cannot offer any troubleshooting or problem solving.
    As the issue occurs some time and solves itself after an undefined amount of time i would suggest checking if some external select lists in the store dialog, which were unresolvable at the time of the Import job.
    With Best Regards,
    Dominik Bittner
    Jr. Software Support Specialist