• RE: On Premise Box Swap

    Pay attention to the server types and the versions. Depending on which version you are moving from/to the type you are currently on may not support the new server version.... Example 51b wont run on 2012 server....etc
  • Foreign Document Types

    I have a client that has a number of foreign Document Types (Example: MP4 video file) in DocuWare and in the past when DocuWare did not have a native method for viewing the file it would allow the NATIVE viewer to open the file and view it. 

    Documentation states that it should use the program in the registry but it is not working.
    Has there been a change with Docuware or something else you might be aware of?
  • Look and see if it is in the database....then follow the steps.

    If the user settings are stored in the database:

    1. Create a backup of your DWSystem database
    2. Go to table DWSystem.DWUser and find the UID of the affected user. 
    3. Go to table DWSystem.DWUsersettings and delete all Rows with the UID of the affected user. 

    I have a feeling that you will find them there...you will want to compare the 3 databases to see which GUID you need to remove.

  • Default on installation is DATABASE (refer to Article)

    If you read the article carefully it states that the system can store them in the database or the local macine.

    The installaion default to the database when I installed it so I imagine that all installations 6.7 and greater would do the same. 

    I should look something like the follwing:

     [system].[dbo].[DWUserSettings]

    There are 7 fields

    The settings are stored in the settings column and look like this 

    <UserApplicationPreferences guid="30qq3c9a-a660-4c52-8ebf-6e88f3ff2b90" Name="Default" uid="5"><Preferences>&lt;?xml version="1.0" encoding="utf-16"?&gt;
    &lt;ApplicationPreferencesHolder xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://dev.docuware.com/schema/public/services/platform"&gt;
      &lt;AppPrefs xsi:type="WebClientPreferences"&gt;
        &lt;WorkAreas&gt;
          &lt;ContentAreas xsi:type="BasketAreaPreferences" AreaType="Basket" SelectedInstanceIndex="-1" /&gt;
          &lt;ContentAreas AreaType="Search" SelectedInstanceIndex="-1"&gt;
            &lt;Instances ID="dfc29c1b-4b1d-4da4-bd54-3dd49f22ac32" /&gt;
          &lt;/ContentAreas&gt;
          &lt;ContentAreas AreaType="Workflow" SelectedInstanceIndex="-1" /&gt;
        &lt;/WorkAreas&gt;
        &lt;GeneralSettings /&gt;
        &lt;RegionalSettings /&gt;
        &lt;WebClientLayout Mode="AllInOne" /&gt;
        &lt;Favorites&gt;
          &lt;Baskets /&gt;
          &lt;StoreDialogs /&gt;
          &lt;SearchDialogs /&gt;
          &lt;TaskLists /&gt;
          &lt;MultiFCSearches /&gt;
        &lt;/Favorites&gt;
        &lt;Viewer LeftToolbarState="Collapsed" RightToolbarState="Expanded" ExpandStatusbar="false"&gt;
          &lt;Annotations /&gt;
          &lt;Toolbars&gt;
            &lt;Toolbar Type="Navigation" Position="Left" Visibility="NotVisible"&gt;
              &lt;Controls&gt;
                &lt;ToolbarControl Type="Nav_DocumentNumber" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_FirstDocument" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_PreviousDocument" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_NextDocument" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_LastDocument" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_FileNumber" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_FirstFile" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_PreviousFile" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_NextFile" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_LastFile" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_PageNumber" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_FirstPage" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_PreviousPage" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_NextPage" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Nav_LastPage" Checked="true" State="None" /&gt;
              &lt;/Controls&gt;
            &lt;/Toolbar&gt;
            &lt;Toolbar Type="Tools" Position="Left" Visibility="Expanded"&gt;
              &lt;Controls&gt;
                &lt;ToolbarControl Type="Tools_Save" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Tools_Edit" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Tools_PrintDocument" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Tools_SendDocument" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Tools_ShowDocumentInformation" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Tools_ShowDocumentOverview" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Tools_FulltextSearch" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Tools_FulltextSearchContinue" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Tools_TextAnnotation" Checked="false" State="None" /&gt;
                &lt;ToolbarControl Type="Tools_Checksum" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Tools_Download" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Tools_PointAndShoot" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Tools_ShootToClipboard" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Tools_WorkflowHistory" Checked="true" State="None" /&gt;
              &lt;/Controls&gt;
            &lt;/Toolbar&gt;
            &lt;Toolbar Type="Display" Position="Left" Visibility="Expanded"&gt;
              &lt;Controls&gt;
                &lt;ToolbarControl Type="Display_FitToWidth" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Display_FitToWidthNoMargins" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Display_FullDocument" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Display_ZoomIn" Checked="false" State="None" /&gt;
                &lt;ToolbarControl Type="Display_ZoomOut" Checked="false" State="None" /&gt;
                &lt;ToolbarControl Type="Display_ZoomNumber" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Display_MagnifyingGlass" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Display_DisplayEnhancement" Checked="true" State="Toggled" /&gt;
                &lt;ToolbarControl Type="Display_Invert" Checked="false" State="None" /&gt;
                &lt;ToolbarControl Type="Display_RotateLeft" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Display_RotateRight" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Display_SaveRotation" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Display_ImageEnhancement" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Display_MergeLayers" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Display_ShowOverlay1" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Display_ShowOverlay2" Checked="false" State="None" /&gt;
                &lt;ToolbarControl Type="Display_ShowOverlay3" Checked="false" State="None" /&gt;
                &lt;ToolbarControl Type="Display_ShowOverlay4" Checked="false" State="None" /&gt;
                &lt;ToolbarControl Type="Display_ShowOverlay5" Checked="false" State="None" /&gt;
              &lt;/Controls&gt;
            &lt;/Toolbar&gt;
            &lt;Toolbar Type="Stamps" Position="Left" Visibility="NotVisible"&gt;
              &lt;Controls /&gt;
            &lt;/Toolbar&gt;
            &lt;Toolbar Type="Annotations" Position="Left" Visibility="Expanded"&gt;
              &lt;Controls&gt;
                &lt;ToolbarControl Type="Annotations_Select" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Annotations_Delete" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Annotations_Text" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Annotations_Marker" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Annotations_Line" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Annotations_FreehandLine" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Annotations_Arrow" Checked="false" State="None" /&gt;
                &lt;ToolbarControl Type="Annotations_Rectangle" Checked="true" State="None" /&gt;
                &lt;ToolbarControl Type="Annotations_Ellipse" Checked="false" State="None" /&gt;
                &lt;ToolbarControl Type="Annotations_FilledEllipse" Checked="false" State="None" /&gt;
                &lt;ToolbarControl Type="Annotations_FilledRectangle" Checked="false" State="None" /&gt;
                &lt;ToolbarControl Type="Annotations_TransparentEllipse" Checked="false" State="None" /&gt;
                &lt;ToolbarControl Type="Annotations_TransparentRectangle" Checked="false" State="None" /&gt;
              &lt;/Controls&gt;
            &lt;/Toolbar&gt;
            &lt;Toolbar Type="DocOverview" Position="Left" Visibility="Expanded"&gt;
              &lt;Controls /&gt;
            &lt;/Toolbar&gt;
            &lt;Toolbar Type="DocLinks" Position="Left" Visibility="Expanded"&gt;
              &lt;Controls /&gt;
            &lt;/Toolbar&gt;
          &lt;/Toolbars&gt;
        &lt;/Viewer&gt;
        &lt;MultiFCSearches /&gt;
      &lt;/AppPrefs&gt;
    &lt;/ApplicationPreferencesHolder&gt;</Preferences></UserApplicationPreferences>

     

    querey the data as follows:

    SELECT [USetID]
          ,[uid]
          ,[admin]
          ,[type]
          ,[settings]
          ,[guid]
          ,[checksum]
      FROM [system].[dbo].[DWUserSettings]

    The user data needs to be linked  with [dbo].[DWUser] and [dbo].[DWUserIdentity] to get all the data in one place.

     

  • Speeding up uploads from WebScan, DW Printer and Import

    Upload speed always seems to be a function of volume and larger volume scans create a CLIENT Side issue.

    I am guessing that you only have 2 to 4 upload threads running as well.  I have found that you can play with the number of uploads you can run and it can greatly improve the speed the images get upto the server. 

    Each of these are on the Client Desktop:
     The number of paralell processing tasks are commonly set to 2 by default.You can increase this setting as follows: "C:\Program Files (x86)\DocuWare\Desktop\DocuWare.DesktopService.exe.config"
    change the following key with a text editor:
    [...]
    <add key="ConcurrencyMaximum" value="2"/>
    [...] Change the 2 to a higher number.I have one systems set to 35 and another to 12 so I would start at 8 to 12 and go from there either up or down.It really depends on memory and resources. Changes do not take effect until you restart the service (under admin services). If you have more than one scan-workstations, please don't raise the values too high because you can busy out the server and create a whole different problem. 
    TURN OFF Notifications over DocuWare Desktop Tray-IconThis can be disabled to lower the local CPU load.
    You have more ways to do this. First option would be to disable it over the Control Panel\All Control
    Panel Items\Notification Area Icons.
    You can also disbable it in the:"C:\Program Files
    (x86)\DocuWare\Desktop\DocuWare.Desktop.exe.config"over the following value:
     [...]
    <add key="TrayNotificationLevel" value="Nothing"/>
    These changes takes affect after restarting the DocuWare Desktop (Application)
    Values for TrayNotificationLevel are any one of the following: Nothing, Error, Warning, Info Do not forget to turn on the OCR only if needed checkbox if you are not doing barcode recognition or OCR.Good luck

  • Could be one of several

    If scanning has worked in the past try a suggestion from Trey Holst

    This is something that comes up from time to time.  If you are having this issue, go to C:\Users\<username>\AppData\Local\DocuWare\Desktop\DWScannerTemp

    Delete all files in this folder (one of them is stuck which is why the scan is not processing).  Rescan your documents and it will process the documents (you will see them populate in the above folder when they get scanned).

    https://www.docuware.com/forum/english-forums/docuware-help-technical-pr...

     

    If scanning never has worked then try this:

    The Docuware Desktop works thru a service. IF the user running the service does not have the proper permissions it will hang.
    Control Panal\Administrative Tools\Service\DWDesktopService is the service in question.....I would test it by using an ADMIN name/password then restart the service and try again..

     

     

  • More to remove

    If you installed Docuware then you also have to delete the Docuware files in

    Users\{login}\ AppData\local\Docuware
    Users\{login}\ AppData\local\DocuwareAdministrator
    Users\{login}\ AppData\local\Temp

    {LOGIN} can be more than one....if there are several differen techs using this server for supporting Docuware then you you may find several different users that have Docuware files that need removed.  In my case I found 3, the dwadmin created to install, my login where I used the tools and at least one other user.  If you ave admin access this should not be all that hard to check them all. 

  • Starting Here Lets see how far that gets

    Starting here lets see how far that gets me. 

    https://faq.docuware.com/knowledgebase/article/KBA-34430/en-us

     

  • Bandwith may not be the issue, user expectation might be.

    It is always difficult to deal with a location that has limited bandwidth, sometimes limited bandwith may also be SHARED and not dedicated...Users expect that everything in the world is instant and available and we all know it is not. IT IS WORSE not knowing how mant other things share the same (VOIP, reporting systems, security cameras etc.) to say Docuware will work with 1 meg of bandwidth or 1 gig would be impossible for anyone to determine. BUT here is the fun part. You can test it....get a cloud demo site up and running and test it.   iam assuming that there is a MAIN location and a remote location...SO....If you are technically savvy you can take the virtual DocuWare provides for demo and testing and RUN it at the main location and sniff the lines while you are running them to see what they would use. 

    I have one client with a pair of T1 lines and if they store a really big file with 250 or morepages or a large number of color images it tends to time out and have issuses but single page, black and white, scan, tray, index, store it is SLOW but works.....

    In order to have a better idea one would need to know:

    Dedicated or shared bandwidth?
    What else is on the bandwidth?
    What kind of images (200 DPI B/W or 300 DPI Color makes a difference)?
    How many pages are the documents?
    How many Documents?
    How often?
    What kind of responce do they require? Do the need that Document in RIGHT NOW or End of the day be OK?
    Does this trigger a workflow?
    Which moduals do you have specified for the install?

    We support a very remote office for a large Police Orgnaization with the same kinds of issues and we solved it like this:
    They needed to store about 1,000 documents pages a day.
    A few of those documents were 100 pages long.
    We tested scanning and storing directly to tray but it only worked wth there was little other traffic on the network. 
    It took an average of 10 mintues to login because of AD/group policy and speed of the network.
    We installed Kodak Alaris Capture Pro, built a batch job the scanned into all day and processed at the end of the day to a shared drive on the network. 
    A scheduled process moved the files to the local server 
    Docuware Import brings the documents into the system.  
    Installed about 6 to 8 years ago, no issues other than operator mistakes.

    We took timing and software out of the equation and that made the network issues unimportant. In a nighttime process we did not care if it takes 5 minutes or 5 hours as long as it is done before the next day.

    So in short, do not focus on the client expectation until you know the problem, then you might be able to reset their expectation properly.  As for retreiving documents using DocuWare UNLESS you are Downloading them locally, viewing should be no problem with very little bandwidth.  T1 will be slow but retrieval requires very little back and forth to function.

     

  • On Premise or SAS?

    SAS is backed up so you would have to talk to Docuware to see if they could recover it. 

    If it is on site.   I would hope you have it backed up. 

    Otherwise.....it's gone.....