Ryan Ciszkowski Software Support Analyst

Good Afternoon Andreas, 

The following link will take you to our DocuWare Platform API page.
http://help.docuware.com/sdk/platform/html/66b2ed1e-2aef-452a-97cd-5014b...

This should help get you started with using the API. 

If you run into issues, please feel free to submit a Support Request. 

Ryan Ciszkowski
Software Support Specialist
Support Team Fortis – America

Hi Bernie,

At this point, can you please have a Support Request created then we can continue the troubleshooting from there? 

Ryan Ciszkowski
Software Support Specialist
Support Team Fortis – America

No problem. 
That's an interesting find, and could be the reason why we're seeing this error message.
Can you verify that the fmconfig.txt file shows the correct version for Fortis?
Maybe some files from the Fortis directory were not upgraded correctly.

Ryan Ciszkowski
Software Support Specialist
Support Team Fortis – America

Good Afternoon Bernie, 

What is the version of Fortis and DocuWare that you currently have?

When do you encounter this error message? 
For further troubleshooting, can you please have a support request created, then we can continue from there.

Ryan Ciszkowski
Software Support Specialist
Support Team Fortis – America

Good Afternoon Jeffrey, 

Considering the subject matter, would you be able to please have a Support Request created, then we can go from there. 

Ryan Ciszkowski

Software Support Specialist

Team FORTIS Americas

Good Afternoon Pedro, 

I have taken the case and will be contacting you shortly.

Ryan Ciszkowski
Software Support Specialist
Support Team Fortis - Americas

Good Evening Vinny, 

Are you on Fortis 6.11 SP1 or 6.12? 
Given the topic, would you be able to please create a Support Request through the Support Portal and we can take it further from there.

Ryan Ciszkowski
Software Support Specialist
Support Team Fortis – America

Good Afternoon Tim, 

I'll reach out to you with recommendations on resolving this issue.

Ryan Ciszkowski
Software Support Specialist
Support Team Fortis – Americas

Good Morning David, 

That's true David, there are versions up to 6.12 for FortisBlue. Thank you for bringing this to my attention, we'll get have that FAQ article updated.

FortisBlue upgrades are not cumulative.
With that said, the path would be closer to how you described it in A.
You'll need to step through each upgrade step by step.

Ryan Ciszkowski
Software Support Specialist
Support Team Fortis – Americas

Good Morning Kevin,

Adobe Acrobat 11 is the latest version that's supported with Fortis 2.6.

Ryan Ciszkowski
Software Support Specialist
Support Team Fortis – Americas