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Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Phil Robson

Joined: 3/4/2019

  • Forum Posts
  • Import / Export

    Mon, 30 Apr 2018 16:21:06 GMT – Migrate printer and scan templates to cloud-1524663633

    DocuWare 7 will allow you to import File Cabinet settings another DocuWare 7 system. There is no export or import of Users, however DocuWare 7 will provide an Active Directory User synchronization to the cloud system.

     

    Phil Robson
    Senior Director Support Americas

  • CVE-2017-15044 DocuWare Fulltext

    Sat, 28 Apr 2018 20:16:34 GMT – [CVE-2017-15044] DocuWare FullText Search - Incorrect Access Control vulnerability-1523657197

    Expected by whom? We are under no legal obligation or expectation and you know it.
    GDPR, as is HIPAA compliancy is the responsibility of an entity to be compliant. Software is not certified with such compliancy, practises are. We are an SOC2 and HIPAA compliant company. Usage of our software requires the user to ensure that they remain compliant with security laws prevalent in their various locations. I believe I have outlined DocuWare's position on fulltext security sufficiently at this time.

    Thank you for your input.

    Phil Robson
    Senior Director Support Americas

     

     

  • Undoing a clip.

    Fri, 27 Apr 2018 16:49:17 GMT – Can you deleted a clipped Document-1524854711

    Keith,
    No. You would need to copy the document to  a tray, unclip it there and restore it as a new document.

     

    Phil Robson
    Senior Director Support Americas

     

     

  • DW6.12 VM

    Thu, 26 Apr 2018 17:13:45 GMT – DW6.12 VM - is this one brand new?-1524769312

    I think it is the same one. I would not bother to get it again if you already have it.

     

    Phil Robson
    Senior Director Support Americas

  • License usage

    Thu, 26 Apr 2018 12:26:00 GMT – License usage - admin user-1524752629

    Yes.
    The same rules apply to the Sytem Administrator as applies to normal user licensing with Desktop Apps, and the Web client.

     

    Phil Robson
    Senior Director Support Americas

  • Deletion Policy.

    Thu, 26 Apr 2018 11:28:10 GMT – Deletion Policy-1524748804

    With DocuWare 6.12:

    End Date Is Before the Past 12 Months

     

    Phil Robson
    Senior Director Support Americas

     

    https://www.docuware.com/sites/default/files/forums-images/DeletionP.png

  • Printer Templates.

    Wed, 25 Apr 2018 12:18:00 GMT – Migrate printer and scan templates to cloud-1524663633

    While DocuWare 6.12 allows you to export a configuration, the import function is not operational. With the update in the Cloud to DocuWare 7 for new Cloud customers the ability to import Import, Printer, and Scan configurations will be possible. However, the in-house system will also need to be upgraded to DocuWare 7 as well. Keep an eye on announcements for DocuWare 7 (Cloud and On-Premise) so you can co-ordinate your timing on the move.

     

    Phil Robson
    Senior Director Support Americas

  • Connect to Outlook

    Tue, 24 Apr 2018 16:23:36 GMT – Connect to Outlook Error Message-1524589077

    Hameed,
    Please ensure the .NET 4.5.2 is installed. If it is uninstall it then re-install manually and reboot the machine.

     

    Phil Robson
    Senior Director Support Americas

  • Locked user.

    Tue, 24 Apr 2018 10:56:16 GMT – Unlocking a Docuware User-1524574267

    Hameed,
    The record is locked by you, so just log out of Administration and wait a few minutes and the system will unlock it. There is no manual unlocking mechanism in administration.

     

    Phil Robson
    Senior Director Support Americas

  • CVE-2017-15044 DocuWare Fulltext

    Mon, 23 Apr 2018 21:18:18 GMT – [CVE-2017-15044] DocuWare FullText Search - Incorrect Access Control vulnerability-1523657197

    Thank you for your input. It is much appreciated. However, we do not agree with your opinion on this issue.

    Phil Robson
    Senior Director Support Americas

     

     

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Gender reference:

DocuWare communications are gender-neutral. All past and future communications issued by the company are inclusive of all gender identities, even if not explicitly stated in the wording.

 

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