• AIX and date matchcode

    Dear Mr. Tassy,

    sorry for coming back late to your question.
    we are not sure if this case is still current for you but we wanted to make sure that
    your request is covered.

    regarding your question:

    i can confirm that this is not possible.

    DATE and DATETIME fields cannot be used as a match code by design.

    However, you can use them as Index Filter and Index replacement 

    If you want to see this feature in a future version of DocuWare, please do not hesitate to enter
    a UserVoice inquiry. Any feedback is valuable for us.
    https://docuware.uservoice.com/

    --
    Mit freundlichen Grüßen / With best regards, 

    Ingo Bechtle
    Software Support Specialist Team BLUE EMEA

  • Task list unordered

    Dear Mr. Camarena,

    sorry for coming back late to your question.
    we are not sure if this case is still current for you but we wanted to make sure that
    your request is covered.

    regarding your question:

    we have just checked the behavior and were trying to reproduce the situation
    but couldn't make it fault.

    have you checked the behavior in different browsers? 
    maybe a browser add in is blocking the operation somehow.

    one thing you could do would be to restart your IIS and reset the MSMQ:
    https://www.docuware.com/support_faq/directsearchnew/index.php?solution_...

    otherwise you could create a support request for our software support team if you need further assistance.

    anyhow: updating to the latest service pack is always advisable if your using an on premises installation.

    --
    Mit freundlichen Grüßen / With best regards, 

    Ingo Bechtle
    Software Support Specialist Team BLUE EMEA

  • E-invoice different numeration

    Dear Mr. Musial,

    sorry for coming back late to your question.
    we are not sure if this case is still current for you but we wanted to make sure that
    your request is covered.

    regarding your question:

    you can use our DocuWare Autoindex Workflow function to archive a separation of invoice numbers.

    You would need to know a good match code in order to sort out the E-invoices and regular invoices.
    Then you could let Autoindex do the work for you and set the appropriate value.

    If you need further assistance you can consult our help page for more information
    http://help.docuware.com/en/#b57870t43865n78217

    If you need assistance configuring DocuWare Autoindex Workflow, we will process your request within the scope of our Professional Services. 
    Please send your inquiry to professional.services.emea@docuware.com to request a non-binding offer.

    --
    Mit freundlichen Grüßen / With best regards, 

    Ingo Bechtle
    Software Support Specialist Team BLUE EMEA

  • Document Tray - Convenient Document Ordering

    Dear Mr. McFarland,

    sorry for coming back late to your question.
    we are not sure if this case is still current for you but we wanted to make sure that
    your request is covered.

    regarding your question:

    We have three different kinds of viewing mechanisms:
    Table view, Thumbnail view and Index cards view.
    Thumbnail view is the only view suitable in this situation as far as I can tell.

    We fully understand your situation but didn’t had quite the use case for that yet.
    The size is bound to your system resolution and scaling settings.

    You could change the zoom level within your browser to enhance the view (ctrl + mouse wheel up)
    But that seems to be a odd way of solving an issue. But could be a quick workaround.

    I’m not sure if you have the possibility to do so but you could arrange document names as they would
    appear as page numbers, like Document_Inquiery_01, Document_Inquiery_02, Document_Inquiery_03 and so on.

    Hopefuly this FAQ article can shed some light into sorting within the document tray.
    https://www.docuware.com/support_faq/directsearchnew/index.php?solution_...

    If you would like to see a comparable feature in DocuWare you could file a UserVoice inquiry for that case.
    Any feedback is valuable for us.
    https://docuware.uservoice.com/

    --
    Mit freundlichen Grüßen / With best regards, 

    Ingo Bechtle
    Software Support Specialist Team BLUE EMEA

  • Zugriffssteuerung via SQL-Abfrage in Indexwertprofil

    Sehr geehrter Herr Tonazzi,

    entschuldigen Sie bitte die späte Antwort.
    Wir sind uns nicht sicher in wie fern das Thema noch relevant ist aber ich wollte
    dennoch sichergehen das Ihnen durch meine Antowrt eventuell geholfen wird.

    Bezüglich Ihrer Anfrage

    Der sogenannte "LIKE" Operator bei MSSQL funktioniert in Ihrem Beispiel wie folgt:
    ...
    WHERE DOCPOOL_DOCPO00_KST_LISTE.DWKEYWORD LIKE '1%'

    Der Prozentoperator wird als wildcard für eine beliebige anzahl an Zeichen verwendet.
    Sollte die Anzahl der Zeichen begrenzt sein, also z.B. insgesamt 6 Zeichen können
    sie mit dem Fragezeichenoperator arbeiten: LIKE '1?????'.

    ich hoffe das hilft Ihnen weiter.

    --
    Mit freundlichen Grüßen / With best regards, 

    Ingo Bechtle
    Software Support Specialist Team BLUE EMEA
     

  • Image resizing?

    Dear Kull Boys,

    sorry for coming back late to your question.
    we are not sure if this case is still current for you but we wanted to make sure that
    your request is covered.

    regarding your question:

    unfortenatly we don't have a built-in solution regarding your request.

    If you would like to see this feature in DocuWare you can create a UserVoice request.
    https://docuware.uservoice.com/

    --
    Mit freundlichen Grüßen / With best regards, 

    Ingo Bechtle
    Software Support Specialist Team BLUE EMEA

  • Emailed Document: Invalid ColorSpace

    Dear Mr. Foulds,

    sorry for coming back late to your question.
    we are not sure if this case is still current for you but we wanted to make sure that
    your request is covered.

    regarding your question:
    i had a deep look into our records if we had any comparable support request but couldnt find anything.

    DocuWare does not manipulate documents what so ever.
    Question is if the adobe plugin or software has to be updated and if other browsers are giving the 
    same error.
    It would be a DocuWare problem if the document couldnt be viewed in the webviewer.

    --
    Mit freundlichen Grüßen / With best regards, 

    Ingo Bechtle
    Software Support Specialist Team BLUE EMEA
     

  • Kerberos Authentication

    Dear Mr. Zayats,

    sorry for coming back late to your question.
    we are not sure if this case is still current for you but we wanted to make sure that
    your request is covered.

    regarding your question:

    the FAQ article describes all needed steps to enable Kerberos authentication.

    most common reason that it's still not working could be:
    - services haven’t been restarted properly
    - a server is missing the authentication method
    - your network and server configuration does not support Kerberos only
    - it is already working since communication channels have been set to Kerberos
    - have you unchecked "Enable Integrated Windows Authentication" in Internet options - Advanced Tab?

    if you still encounter any problems you could open up a support request for software support.

    --
    Mit freundlichen Grüßen / With best regards, 

    Ingo Bechtle
    Software Support Specialist Team BLUE EMEA
     

  • Automatischer Stempel bei .CSV-Export

    Sehr geehrter Herr Loos,

    leider können wir diese Funktion momentan nicht anbieten.

    Falls Sie diese Funktion in Zukunft gerne in DocuWare sehen würden, schlage ich vor das Sie unter https://docuware.uservoice.com/ einen Vorschlag dazu einsenden.

    Jedes Produktfeedback ist für uns und andere Benutzer wertvoll und wird steht mit Aufmerksamkeit betrachtet.

    --

    Mit freundlichen Grüßen,

    Ingo Bechtle
    Software Support Specialist Team BLUE EMEA

  • DW Printer drops lines

    Dear Mr. Weingand,

    I looked up on the behavior on our internal records but couldn’t find any comparable occurrences.
    What we do know is that documents from SAGE or Crystal Reports can lead to different behaviors (rarely).

    Non the less this sounds like a strange behavior. I recommend to contact DocuWare software support about this issue.

    --

    With best regards,

    Ingo Bechtle
    Software Support Specialist Team BLUE EMEA