Chad Folts Professional Services Engineer

David - It appears there may be an issue with the actual SQL database.  Can you try going into SQL Management Studio and detach and reattach the database?  That should repair any issues it has with the log file.

If that does not help, please open a new Support Request and we can take a closer look.

Chad Folts
Software Support Manager
Support Team Fortis – Americas

Please create a new Support Request so we can take a closer look at why the Profiles and Result Lists have disappeared.

Chad Folts
Software Support Manager
Support Team Fortis – Americas

Hello Irisneide,

The Fortis View permissions are controlled in the Fortis System/Database Administration stations.

Please see this Help article for DocuWare File Cabinet permissions - HERE

If you need additional assistance, please create a new Support Request via the DocuWare.com Portal.

Chad Folts
Software Support Manager
Support Team Fortis – Americas

Scott - There are code examples for each of the Fortis Web Services methods in the documentation.  I will email you the specific code example for DocumentIndex.

Chad Folts
Software Support Manager
Support Team Fortis – Americas

Hi Scott -- 

Here is a download link to the Fortis Programmer Reference Guide which has code examples for Fortis Web Services.  

If you need further assistance on this, please feel free to open a new Support Request.  Thanks.

Chad Folts

Software Support Manager

Support Team Fortis – Americas

Hi Jeff,

I just created a new Support Request on your behalf.  I will be contacting you shortly to troubleshoot your issue.

Chad Folts
Software Support Manager
Support Team Fortis – Americas

Tim - 

I emailed you the requested information regarding this customer.

Chad Folts
Software Support Manager
Support Team Fortis – Americas

Hi Tim - 

The best first step would be to get a brand new FortisBlue install up and running on the new domain.  We can then work with you to migrate the databases and archives over to the new install.  Please open a new Support Request when you are ready to discuss the migration.

Chad Folts
Software Support Manager
Support Team Fortis – Americas

Hi Nathan - Unfortunately we do not have any white papers on this topic.  We recommend following normal VMWare best practices for high availabiltiy as we do not have any special considerations for Fortis.

Hi John - Once you have signed in to DocuWare.com, hover over the Products & Services menu and click Fortis and FortisBlue.  You should see a section that says Fortis to DocuWare Migration - click that and it will bring you to the section of the site that includes our recorded webinars.  We also have some video demos on our YouTube page - https://www.youtube.com/user/docuware

If you have any other questions please feel free to open a new Support Request and the appropriate team will work with you directly.