Jon Neff Kelley Imaging Solutions Engineer

I'm hearing a few customer reports of workflows running slowly in the background in the Cloud. Are others getting this?

It finally downloaded but the zip was corrupt. Argh.

The DW7.2 Presentation VM downloads very slowly and then fails. This has happened more than a dozen times since Mon morning. 

Is this behavior happening for others?

In ...\DocuWare\Desktop\DesktopOcr.settings (used on on scan stations) there is a line:

<ProcessPool OcrProcessCapacity="100" MaxCount="-1" MinCount="0" TimeoutForProcesses="600000"/>

One KBA addresses timeouts but has anyone played with the other items to see if OCR can be improved or speeded up , etc. 

In particular, will changing OcrProcessCapacity="100" change OCR speed or reliability?

We have several large TIFF's imported to DW from an older system. The viewer displays them fine but downloading as a PDF is not always successful. Note, a typical TIFF may be 7000 pages and many hundreds of MB on disk. 

Acrobat could be one alternative but seems slow on conversion. Does anyone have experience with huge TIFF's, converting to PDF?

I'm on a customer's server and the link to the DW6.9 HotFixs, 

https://docuwaregroup-my.sharepoint.com/personal/support_files_docuware_...

gives me a blank page in IE and askes me to loginto Sharepoint in Chrome. What'r the login creds?

 

or

go.docuware./com/hfpacks gives a blank page on both IE and Chrome / I even logged in w/ my DW account before trying

Mostly bundles of patient records. Pages are scanned B/W at 300. MB range, probably. They need all the pages, so they will all eventually wait for Fulltext, anyway.

I understand that folks create 20,000+ page PDF's for other purposes. I'm not worried about final PDF size as much as DWScan processing the scan/stitching together the PDF in the first place.

(Interesting potential for DW, storing collections of entire novels...)

Hi folks:

What's your recommendation for maximum document size?

Based on speed or likelyhood of breaking the process?

How about 7000 pages?

Similar problem here. I can get my brand to work okay on the login window. But there's no satisfaction in the working area: either DocuWare logo; or DocuWare logo superimposed over my brand; or blank. 

UPDATE: neither the 'before' or 'after' behaviors work correctly - here's rewritten code w/ which to test:

.dw-logo:before {
    display: none;
}
.dw-logo:after {
    display: none;
}

    
I wanted to get the overriedes but when I entered https://www.docuware.com/support_faq/dwdl/dwdl.php?file=DWDesktop_Overri... I got a 404. Can you direct me to it? Thx