Veröffentlicht Wed, 06 Jun 2018 11:55:56 GMT von Callum McGlynn Technical Solutions Manager

Hi guys,

 

Trying to download the latest 6.12 hotifx pack for a customer but the FAQ site has been down for the last 2 days.

 

Do you have an ETA on this coming back up or a direct download location?

Veröffentlicht Wed, 06 Jun 2018 12:07:00 GMT von Ingo Bechtle Manager Support Team BLUE EMEA

Dear Mr. McGlynn,

i can confirm that we currently have limitations when it comes to access to our official FAQ portal.

In the meantime we have uploaded several hotfixes and packs to our sharepoint.

please find the link to the neccesarry files here:
Link to the Hotfixes and Packs

Currently i cannot share an ETA on how long the limitations will be ongoing. We are sorry about that.

--
With best regards

Ingo Bechtle
Software Support Specialist Team BLUE EMEA

Veröffentlicht Fri, 08 Jun 2018 08:28:02 GMT von Callum McGlynn Technical Solutions Manager

Many thanks Ingo.

Do you have an ETA for this coming back, its been down for most of the week now?

Veröffentlicht Fri, 08 Jun 2018 11:41:52 GMT von Bruno Villa

Dear Ingo,

I need to perform DesktopApps Silent installation.

since the FAQ site doesn't work, can you provide me the guide?

Thanks in advance

Veröffentlicht Fri, 08 Jun 2018 11:52:13 GMT von Seth Jaco Support Specialist

I would like to know this as well. 

Thanks

Veröffentlicht Fri, 08 Jun 2018 12:51:26 GMT von Gilles Sauvagnat Président

+1

Veröffentlicht Fri, 08 Jun 2018 19:39:47 GMT von Jon Slough Document Management Specailist

What version of DocuWare do you need the script for?

Veröffentlicht Mon, 11 Jun 2018 07:23:00 GMT von Christian Hohenberger Director Support Team BLUE EMEA

Dear all,

please see https://www.docuware.com/forum/english-forums/docuware-announcements/doc....

In the last week, we tried to find a way to keep the old FAQ site available but unfortunately this is not possible due to technical restrictions. You can contact the Support to acquire needed FAQs. We will also share the full HotfixPack descriptions in the Forum.

--
With best regards 

Christian Hohenberger
Director Support Team BLUE EMEA
DocuWare

 

Veröffentlicht Wed, 20 Jun 2018 03:36:37 GMT von Gilles Sauvagnat Président

Hello

I understand you are doing a major upgrade, but it started more than 15 days ago !!

We desperately need to get back the FAQ site. Plus I hope the existing links will still working.

We rely on such a tool

Any update on when the system is back ?

Thanks in advance

Gilles

Veröffentlicht Fri, 22 Jun 2018 09:13:08 GMT von Matthias Wieland Senior Director Support EMEA

Dear Community!

We have published a temporary Support Solution Center which contains all English FAQ Articles at 

https://docuwarekb.microsoftcrmportals.com

until the final release of the new Support Portal.

Liebe Community!

Wir haben eine temporäre Support Solution Center Datenbank veröffentlicht, die alle Englishen Artikel enthält:

https://docuwarekb.microsoftcrmportals.com

Diese dient der Überbrückung bis zur finalen Veröffentlichung des kompletten Supportportales.

Mit freundlichen Grüßen / With Best Regards,

Matthias Wieland - Sr. Director Support EMEA - DocuWare Europe GmbH

Veröffentlicht Fri, 22 Jun 2018 11:24:27 GMT von Josef Zayats

Not my position to question competency of Docuware staff involved in making this update such a disaster for all of us. But I know if at my work, or at any of our customers installations, I would undertake an upgrade of any of system components, not even enterprize critical, and as a result the system - upgraded or not - would not be available to users for more than few days (not even a week), I'd be out of my job. And my manager would be out after 2 weeks. I am sure most of us here feel the same.

I hope you understand how frustraiting and disappointing these weeks - now it's almost 3 - have been to all of us, for community that lives by DocuWare..

 

Sie müssen angemeldet sein um Beiträge in den Foren zu erstellen.