Does SHIFT-click work to highlight adjacent documents?
What it you do a view mode other than list view? Does that change the behavior of Ctrl-click or Shift-click?
I would think a Surface Laptop would be like any other laptop since it has a keyboard, correct?
I assume you can highlight multiple files in Windows Explorer, or multiple icons on the desktop, etc? I n other words, all other Windows-based multi-selections work? It just doesn't work in DocuWare?
Oh, one other idea -- what browser are you using on the Surface Laptop, and have you tried others? It may be browser specific with regard to how the HTML5 funcitonality is working with tapping the screen. Are you using taps to emulate clicks, or using an actual mouse with the keyboard?