One of our accounting clerks scanned in 16 scanner trayfuls, at about 70 pages per, for a total of around 70 documents and over 1100 pages.
She did not have Auto Identification set as her import config, so everything went to her Inbox.
I told her no problem, I'd just download the documents and run them through an Import job. Didn't work. Documents did not split out correctly. Three or four would properly split (I used direct identification instead of Auto ID because these were all invoices), but then the last document would actually be 4-5 documents all in one, not having properly split on the barcode page.
So I tried DocuWare Printer. Didn't work. I got a resource error when printing from PDF-XChange, plus I do not know if DocuWare Printer allows choosing of an import config anyway. If they just ended up back in my Inbox, I would not be any further along.
Finally, I just stored the documents from the tray, but that just stores the whole scan job as one document. Is there no way to choose an Import Configuration from a document tray document to use as a storage mechanism? What is "Store automatically", then?
In summary, I feel pretty stupid that I cannot figure out a way to reliably get documents from a document tray into the proper file cabinet, splits and indexes intact. Now the clerk needs to re-scan in over 1100 pages of paper.
Can anyone think of why an Import job failed so miserably, or does anyone have ideas to better handle this in the future?
Finally, has anyone brought up the idea to auto-lock import config on "Automatic identification", or at at least an option to make that the default? I have no control over that, and it will blip back to the first thing in the list (Inbox) with no rhyme or reason. It is one of the most maddening (and error-inducing) facets of Desktop Apps. If I could force it to always stay Auto ID I would have solved about a dozen fiascos that have happened to us in the past six months (including a stretch of 60 days where our production scans all went nowhere and they didn't know about it until someone finally said, "Hey there are no production documents since Christmas!"). All could have been fixed by "Automatic identification" staying persistent in the Scan app.