Posted Thu, 09 Aug 2018 15:48:46 GMT by Kevin Fultz Software Incident Engineer

Looking for documentation regarding webconnect or the location of logs if there are any.

Have a customer that gets the following error when trying to access a specific file in webconnect from any user.

No issues with any other document. Any ideas

See attachment:

 

https://www.docuware.com/sites/default/files/forums-images/webconnect.gif

Posted Thu, 09 Aug 2018 18:14:31 GMT by Christopher Troester Software Support Analyst

Good Afternoon Kevin,

Given the nature of the issue, it is likely we will need to have a remote session to investigate. Please open a support request ticket so we can get that scheduled.

Chris Troester

Software Support Specialist

Team FORTIS Americas

You must be signed in to post in this forum.