Posted Tue, 25 Feb 2020 18:21:56 GMT by Jose Antonio Salgado Sanchez COO
I have a client who currently has the Dw Saas Enterprise license, and now they buy the Docuware in Professional version on premise
What do I need to do to make the change?

I just have to go to the Dw Administration and import the new license and that's it?

or what are the steps to follow to make this change?

awaiting your answers

Posted Tue, 25 Feb 2020 18:22:56 GMT by Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Jose Antonio Salgado Sanchez! It looks like the Community cannot answer your question. Thats why we have opened a Support Request with the Number SR-121521-Q0T3H for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have solved the Support Request. With Best Regards, DocuWare Support Team
Posted Tue, 10 Mar 2020 12:48:13 GMT by Christopher Nicoli Project Manager-Sr Systems Engineer
as far as i know you cannot downgrade to professional once you are running enterprise

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