Posted Mon, 16 Apr 2018 07:45:08 GMT by Stephen Murray IT Manager

Hi Everyone,

We are experiencing an issue uploading documents to the Docuware FTP server this morning.

The exact message displayed on the scanners is:

Unable to connect to the destination, please contact your system administrator.


If I try to open the FTP location in Windows, it asks for a username and password, where it normally allows anonymouse connections.


Is this an issue anyone else is facing?

Thanks, Stephen

Posted Mon, 16 Apr 2018 11:22:50 GMT by Stephen Murray IT Manager

Looks like this was a Docuware issue which is now resolved.

Posted Tue, 17 Apr 2018 11:37:08 GMT by Ingo Bechtle Manager Support Team BLUE EMEA

Dear Mr. Murray,

I can confirm that we encountered issues yesterday.
Apologies for any inconveniences that occurred.

There is also an official forum post that sums up the behavior:

if you would like to receive future messages regarding cloud topics you can use the subscribe forum function on the
DocuWare Cloud EMEA Status Information forum page to get updates as soon as they are posted.

With best regards

Ingo Bechtle
Software Support Specialist Team BLUE EMEA

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