Posted Thu, 30 May 2019 12:33:41 GMT by Scott Steele Ricoh USA
Using a USB connected barcode scanner as an input device to assist with indexing documents within the Store Dialog process. In regards to this discussion, the field is a 12 digit serial number, defined as a keyword data type (allowing multiple values).

Scenario #1: If the DW Store Dialog process [web interface] is the only task (open window) that the workstation has open, when scanning the serial numbers with the barcode scanner, index values are properly scanned.

Scenario #2: If the workstation has several "open windows", i.e. Outlook, MSWord, RDP, Browser, Acrobat, … and the DW Store Dialog process [web instance], when scanning the serial numbers with the barcode scanner, results vary. Some values are correct while others are truncated (majority are incorrect). It is not until the other "open windows" are closed that the scan results are corrected.

Am not sure and having a hard time explaining why background applications affect the input results of the barcode scanner. Has anyone else experienced this phenomenon?
Posted Thu, 30 May 2019 12:34:41 GMT by Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Scott Steele! It looks like the Community cannot answer your question. Thats why we have opened a Support Request with the Number SR-68604-R9D8R for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have solved the Support Request. With Best Regards, DocuWare Support Team
Posted Tue, 28 Jan 2020 17:27:51 GMT by Dan Jernigan Sales Engineer
Has this been resolved?

You must be signed in to post in this forum.