Behavior:
You just installed/upgraded to DocuWare version 6.10; now, anytime you try to store or view a document in DocuWare, you receive the following error:
"OBJECT REFERENCE NOT SET TO AN INSTANCE OF AN OBJECT"
Solution:
Navigate to program files(x86)\DocuWare\Web\Platform\Bin
- Make a copy of the Docuware.Platform.Web.dll.settings file to your desktop
- Open the original web.dll.settings and navigate to the UseSettingsService entry (see below)
- Change the value for UseSettingsService from False to True
- Reset IIS
<PlatformSettings TileSize="1024" DocumentsPath="%TEMP%\DocuWare\Temp\Platform" RenditionsPath="%TEMP%\DocuWare\Temp\Platform\Renditions" ImagingPath="" JobWorkflowBaseUri=
"http://localhost/Services/JobStore" UserTokenLifetime="1440" PageMetaDataLimit="10" UseInternalSettingsServer="true" UseSettingsService="true" NotificationTimeOut="30000"
MultipleFcSearchLimit="1000" UseXElementSerialization="false">
<CacheExpiration CleanupPeriod="00:00:20" Session="00:10:00" FileCabinets="00:05:00" ResultList="00:05:00" Documents="00:05:00" Sections="00:05:00" />
</PlatformSettings>
KBA is applicable to On-premise Organizations ONLY.
