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Behavior:
You recently configured your DocuWare Platform Services/IIS to use SSL. You have disabled TLS 1.0 on the DocuWare Server and Client Machines for security reasons. After disabling TLS 1.0 the DocuWare Desktop Application has stopped functioning.

Solution:
When you disable TLS 1.0 you need to to make the necessary registry changes on the DocuWare Server/Client Machines that will enable applications that utilize .NET 4.5 to communicate over TLS1.1/1.2 instead of TLS1.0/SSL3.0.

  • Create a text file named strongcrypto4-enable.reg that contains the following text
  • For 32-bit applications on 32-bit systems:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319
      "SchUseStrongCrypto"=dword:0000001
  • For 32-bit application on x64-based systems:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319
      "SchUseStrongCrypto"=dword:0000001
  • Run regedit.exe
  • Navigate to and select the strongcrypto4-enable.reg file that you created in the first step.
  • Click Open and then click OK
  • Exit Registry Editor and restart the system

*This will need to be done on Client Machines running DocuWare Cloud

This article is valid for DocuWare versions: 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 7 | SSL DocuWare Desktop Not Connecting No Connection #FAQID_5348
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