Question:
How do I prevent a DocuWare Request zip file name from changing?
Answer:
To prevent the zip file name from changing, please complete the following guide below:
Open a Request configuration, then ensure the option "Allow for electronic signing after download" is enabled from the General tab.
This option prevents the file name of the Request file cabinet from being changed during the export, so that the zip file can be signed with an electronic signature after the download.
KBA is applicable to both Cloud and On-Premise Organizations.