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Scenario:
When attempting to use Smart Index, the following error message is presented;
 
"Retrieving the COM class factory for component with CLSID {xxxxxxx} failed due to the following error: 80040154 Class not registered"


 
Solution:
Please recreate the Smart Index Configuration and take a new snapshot for the Sample Application Window on the computer encountering the described error message.
 
KBA is applicable for both Cloud and On-premise Organizations.
This article is valid for DocuWare versions: 7.3, 7.4, 7.5, 7.6, 7.7, 7.8, 7.9, 7.10, 7.11, Smart Connect, Retrieving the COM class factory for component with CLSID, Smart Index

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