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Scenario:
I need to edit the hotfolders.xml file when running the Desktop service with a different user than the Local System; however, changes made to the file fail to update our import jobs.
 
Solution: 
By product design, the hotfolders.xml file is stored in C:\ProgramData\DocuWare\Desktop. If the DocuWare Desktop Service is run by a user other than the Local System, it may instead be located in
%localappdata%/DocuWare/Desktop for the user running the DocuWare Desktop Service.
 
KBA is applicable to Cloud and On-premise organizations.
This article is valid for DocuWare versions: 7 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 | Desktop Service; Desktop Apps

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