Scenario:
When attempting to run the DocXporter, the following error is presented, and the documents fail to export:
2024-06-14 07:08:38,747 INFO - DocuWare docXporter
2024-06-14 07:08:38,747 INFO - Version: 7.10.24165.0
2024-06-14 07:08:38,840 INFO - Cloud - Valid until 5/21/2027 Licensed to DocuWare Corp
2024-06-14 07:08:39,024 INFO - Processing configuration file: C:\ProgramData\docXporter\defaultconfig.xml
2024-06-14 07:08:39,078 INFO - Connecting to DocuWare
2024-06-14 07:08:44,897 ERROR - General Error.No Docuware Organizations found!
System.InvalidOperationException: No Docuware Organizations found!
at Docuscan.Docuware.PlatformServices.PlatformServicesProxy.SimpleLogin(String organisation)
at Docuscan.DocuwareExporter.ConfigurationProcessor.ProcessConfiguration(ExecutionOptions options)
2024-06-14 07:08:44,913 ERROR - at Docuscan.Docuware.PlatformServices.PlatformServicesProxy.SimpleLogin(String organisation)
at Docuscan.DocuwareExporter.ConfigurationProcessor.ProcessConfiguration(ExecutionOptions options)
Answer:
This error may occur if an incorrect organization name is included in the DocXporter license. The license organization name must match the DocuWare Organization name.
For example, if your organization name is DocuWareCorp, but the organization name in the DocXporter within the license is DocuWare Corp with a space, this will result in the described error.
To resolve this, please contact our Orders Department (DocuWare EMEA customers: orders@docuware.com, DocuWare Americas customers: dworders@docuware.com) so they can reissue the DocXporter license with the corrected name.
When attempting to run the DocXporter, the following error is presented, and the documents fail to export:
2024-06-14 07:08:38,747 INFO - DocuWare docXporter
2024-06-14 07:08:38,747 INFO - Version: 7.10.24165.0
2024-06-14 07:08:38,840 INFO - Cloud - Valid until 5/21/2027 Licensed to DocuWare Corp
2024-06-14 07:08:39,024 INFO - Processing configuration file: C:\ProgramData\docXporter\defaultconfig.xml
2024-06-14 07:08:39,078 INFO - Connecting to DocuWare
2024-06-14 07:08:44,897 ERROR - General Error.No Docuware Organizations found!
System.InvalidOperationException: No Docuware Organizations found!
at Docuscan.Docuware.PlatformServices.PlatformServicesProxy.SimpleLogin(String organisation)
at Docuscan.DocuwareExporter.ConfigurationProcessor.ProcessConfiguration(ExecutionOptions options)
2024-06-14 07:08:44,913 ERROR - at Docuscan.Docuware.PlatformServices.PlatformServicesProxy.SimpleLogin(String organisation)
at Docuscan.DocuwareExporter.ConfigurationProcessor.ProcessConfiguration(ExecutionOptions options)
Answer:
This error may occur if an incorrect organization name is included in the DocXporter license. The license organization name must match the DocuWare Organization name.
For example, if your organization name is DocuWareCorp, but the organization name in the DocXporter within the license is DocuWare Corp with a space, this will result in the described error.
To resolve this, please contact our Orders Department (DocuWare EMEA customers: orders@docuware.com, DocuWare Americas customers: dworders@docuware.com) so they can reissue the DocXporter license with the corrected name.
KBA is applicable to On-premise and Cloud Organizations.